HELP!!! blank white screen...

In need of some serious help please...
had a brand new bold 9700 sent out, worked fine for 2 months and all of a sudden the screen went fuzzy. I done a battery pull, and the screen was just blank white, although the phone was running underneath.

Any ideas what could be the problem...????

AND... also, when sent to Blackberry through my warranty the phone came back saying the tamper proof labels had been removed. Any idea what these are and where abouts on the bold they are?

Thank you

Usually there's a sticker on one of the 6 screws on Blackberry.
If you open the device (unscrew all 6 screws) you are bound to destroy that sticker.