[yasheen omaram 10]

Hi everyone, my bb9900 decided to finally die on me after almost 3 years. The LED just keeps flashing, but the phone does not turn on. I have tried a battery pull but still nothing.

Does anyone have any solutions to this problem? I would greatly appreciate any help!

[jaydee5799]

that's a soft-bricked device. You need to download an appropriate OS for the phone, connect to Desktop manager and load an OS.

[Rootbrian]

Connect it to the computer without the battery, and choose to reload the software via BlackBerry Desktop Manager. You'll have to restore a backup once it's setup as new.

Sent from my BlackBerry 9900 using Tapatalk

[yasheen omaram 10]

Thank you for the responses, where do I get Blackberry Desktop Manager?

[Rootbrian]

Thank you for the responses, where do I get Blackberry Desktop Manager?

Download BlackBerry Desktop Software using this linkBlackBerry - Desktop Software for PC - US. You'll need a computer, not a smartphone, to install it on. The link is for PC (windows based), not mac.

[yasheen omaram 10]

bb is back up and running, but the phone keeps freezing after it boots up. It operates on a low battery, once the charger is connected the battery charges for a bit and then the phone freezes

[Rootbrian]

bb is back up and running, but the phone keeps freezing after it boots up. It operates on a low battery, once the charger is connected the battery charges for a bit and then the phone freezes

Looks like you need to start fresh with a clean reload. The usual suspected fragmented or heavily cluttered file system is what causes most freezing.

[yasheen omaram 10]

The battery finally charged to 100% last night and the phone has not froze till now so I am hoping by some miracle the problem has been resolved. I will update any change in the phone if I come across any

[Rootbrian]

The battery finally charged to 100% last night and the phone has not froze till now so I am hoping by some miracle the problem has been resolved. I will update any change in the phone if I come across any

Okay, that's good. But if it does act up again, then please do a clean reload. It shouldn't act up after starting from scratch.

What I'll suggest, is performing a custom backup of the following using desktop manager (BlackBerry Desktop Software), which you'll have to grab from the menu within the application, quoted below. Check and uncheck the following, if needed. Remember, this is only a guide.

Addressbook - All
Address book Options
Alarms
Attachment Options
Autotext Data Version
BBGroups (aka BBM Groups)
BIS acccount data (saves from re-adding e-mail addresses)
BlackBerry Bridge (only for Playbook tablet)
BlackBerry Messenger
Bluetooth options (skip for clean state)
Browser Bookmarks
Browser Folders (safe to skip if you don't understand what they are)
Browser Options (skip for clean state)
Browser Push options
Calendar - all (skip unless you use all the time)
Calendar Options (skip for clean state)
Camera Options
Clock Options
Device analyzer options
Diagnostic App options
Enhanced GMail plugin (skip if you don't use gmail, or don't need it at all)
Full-Predictive Options (basically direct or predictive keyboard settings)
HTML email options
Icon arrangement (for home screen, app folders)
Input method switcher options
Input system properties
Key store options
Keystoremanager
Mailbox icon management
Map global options
Map locations
Map settings
Maps
Memopad options
Memos (memopad)
Message list options
Messages (only if you have an @carrier.blackberry.com e-mail address you depend on)
Messenger options (google, wlm, yahoo, etc. Used for IM apps)
MMS options
Mobile Network Options
Mobile Hotspot Options (OS 7.1 blackberry's only, leave unchecked if you configure it after OS update yourself, as I do)
NFC options (for NFC devices only)
Options (obviously what this is for, leave unchecked for factory defaults)
Phone Options
Phone Call logs (skip if not a necessity)
Predictive Multitap options
Profiles options
Recent contacts (e-mail autocomplete, safe to skip this)
Search options (universal search)
Service book (skip since your carrier resends them each time an update is done, only keep if absolutely needed)
Shortcut settings
SMS messages (only if you absolutely need these)
Sounds (sound profiles)
Spell check options
Spellcheckable options
Suretype options
Tasks, Tasks Options (skip unless you use that app)
TCP/IP (APN)
TLS options
Theme Settings
VideoRecorder options (Video Camera app)
WLAN profiles (Wifi)
Voice Activated Dialing options (only if you use this)