1. ccovington's Avatar
    I have been searching and searching for someone with this issue. A client has a BB that is receiving e-mails from his e-mail exchange server. There is not BES or BIS it is set up as an IMAP. E-Mail "A" arrives to his BB & Outlook (as it should) then along comes e-mail "B", which is an exact duplicate e-mail. It is not set to auto BCC to his e-mail address. I did a battery pull. The dupe usually arrives about 1 minute after the original.

    Please HELP!!!
    08-19-11 09:37 AM
  2. ccovington's Avatar
    Oh, dunno if this is necessary, but he is on the Sprint Network.
    08-19-11 09:38 AM
  3. Rootbrian's Avatar
    Well, either you have BIS (carrier blackberry data plan) or BES/BESx managing your blackberry via either you or an IT.

    Try removing and re-adding the blackberry to outlook or exchange. I don't use those services, so all I can suggest is what I told you.

    Posted from my CrackBerry at wapforums.crackberry.com
    08-19-11 03:58 PM
  4. ccovington's Avatar
    Checked the BIS, there are no settings for auto fwd etc. I removed the exchange e-mail from the phone and reinstalled it, but that didnt work either. Last resort...back up the phone, set it to factory default and reinstall the back up data.
    08-25-11 09:16 AM
  5. MobileMadness002's Avatar
    In Exchange, make sure the user has NO forwarding setup. The BES will forward the email to the device and if the Exchange account is set yo forward then it will send a copy of the email as well. Voila, duplicates.
    08-25-11 10:20 AM