1. ssc13's Avatar
    I did a device switch, everything went smoothly...except it didnt transfer ANY of my contacts

    help

    any way to get my contacts on my new sexy boold! ( i tried just backing up the contacts but no luck)

    Thanks guys!
    08-23-11 03:49 PM
  2. pcgizmo#IM's Avatar
    Try doing an advanced restore of just the address book database, or if you use BlackBerry Protect for OS5, you should be able to get them from a restore within BB Protect.
    08-23-11 03:52 PM
  3. ssc13's Avatar
    whats an advanced restore?

    I tried just backing up the contacts and restoring them, but it didnt do anything

    and no, no bb protect for me :'(
    08-23-11 03:59 PM
  4. papped's Avatar
    I think device switch just stores the .ipd backup somewhere on your PC.

    Just manually restore the contacts using it in Desktop Manager.
    08-23-11 04:00 PM
  5. ssc13's Avatar
    I think device switch just stores the .ipd backup somewhere on your PC.

    Just manually restore the contacts using it in Desktop Manager.

    aaaand how would I do that, if you dont mind me asking.

    Ive toyed with a looot of bbs around, but this has never happened haha. so I'm a little puzzled.
    08-23-11 04:08 PM
  6. pcgizmo#IM's Avatar
    whats an advanced restore?

    I tried just backing up the contacts and restoring them, but it didnt do anything

    and no, no bb protect for me :'(
    Create a backup file from the Tour using DM

    Restore the address book to the Bold using Advanced Restore in DM's Device menu. I don't have DM here at work so I can't give you the exact path. Then slect the option that's something to the effect of choosing which items you wish to restore.
    08-23-11 04:10 PM
  7. ssc13's Avatar
    Create a backup file from the Tour using DM

    Restore the address book to the Bold using Advanced Restore in DM's Device menu. I don't have DM here at work so I can't give you the exact path. Then slect the option that's something to the effect of choosing which items you wish to restore.
    thats exaxctly what I did, no luck. it said it was done and everything went well, until I checked my adress book.

    nooooo one in there :/
    08-23-11 04:14 PM
  8. papped's Avatar
    You basically start up the DM, select Device > Restore and browse to the .ipd file, then selectively only restore the address book
    08-23-11 04:14 PM
  9. pcgizmo#IM's Avatar
    thats exaxctly what I did, no luck. it said it was done and everything went well, until I checked my adress book.

    nooooo one in there :/
    Are you sure they were in there in the first place? Are they still on your Tour? Try making a new backup file and repeating the process.
    08-23-11 04:18 PM
  10. ssc13's Avatar
    papped and pcgizmo.

    Did exactly both things. I'm doing a software update right now and as soon as thats done I will try again.

    But Ive done that twice already and no luck...any other options I could try as a last attempt kinda thing?
    08-23-11 04:23 PM
  11. papped's Avatar
    When you select the address book in the restore, how many entries does it say there are in the address book in DM?
    08-23-11 04:24 PM
  12. pcgizmo#IM's Avatar
    Google Sync app, BlackBerry Protect or VZW Backup Assistant are options
    08-23-11 04:25 PM
  13. ssc13's Avatar
    it says there are 153 entries...and it says theyve been all saved

    and when i restore, pfoooot, nothing there

    ok, I will try something else, idk. bleh
    08-23-11 04:30 PM
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