1. aHawkins1's Avatar
    In the middle of a text message, my BB Bold 9900 went back to the screen. When I attempted to move to select the message icon, it highlighted the email icon and hung there. Additionally, it will not open any of the icons now. Help! I use this phone with work! I see that the phone is still receiving emails...and phone calls as identified in the lighted announcement indicator at the top of the screen. But I cannot open either to review or read. Please assist! I may have inadvertently hit some sort of lock shortcut key or combination of keys that cause this to happen...if so, how do I undo this? I have powered down and restarted numerous times with the same issue.
    09-22-13 01:25 PM
  2. hamsterwheel's Avatar
    Welcome to CrackBerry!

    I know you say you have powered down, but have you tried to pull your battery? That resets the device. Try that first and see.
    Also bumping to see if anyone else can chime in
    09-23-13 12:03 PM

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