1. RaeDas's Avatar
    I have a BB9930 and cannot access nor find (through a search) my Options Icon (the wrench). The icon is not hidden. I cannot even open the options menu in the homescreen dropdown menu nor the setup menu (my screen freezes). Hard and Soft resets do not work. Is there anyway I can regain accesss/download this icon/reset my phone?
    10-27-13 07:32 PM
  2. qbnkelt's Avatar
    I have a BB9930 and cannot access nor find (through a search) my Options Icon (the wrench). The icon is not hidden. I cannot even open the options menu in the homescreen dropdown menu nor the setup menu (my screen freezes). Hard and Soft resets do not work. Is there anyway I can regain accesss/download this icon/reset my phone?
    Hi! Welcome aboard! You could do a restore from DM.
    10-27-13 07:38 PM
  3. RaeDas's Avatar
    How do I do that?
    10-27-13 07:39 PM
  4. qbnkelt's Avatar
    How do I do that?
    Did you do a back up of our device with Desktop Manager?
    10-27-13 07:41 PM
  5. RaeDas's Avatar
    I don't think so.
    10-27-13 07:47 PM
  6. goodayeh's Avatar
    Reload OS using Desktop Software ( or update OS )

    If you need to download the software :
    https://swdownloads.blackberry.com/D...247A852FAD3647

    Do a backup of your data before attempting anything.
    Once you restore / update your OS , everhting should be okay.

    Good luck.
    10-27-13 08:39 PM
  7. RaeDas's Avatar
    I keep getting an Error 1723 so the installation cannot be completed. suggestions?
    10-28-13 09:02 PM

Similar Threads

  1. Replies: 5
    Last Post: 12-25-13, 08:06 AM
  2. Phone, Search, and Camera Icons Disappearing!!
    By RayRay5 in forum BlackBerry 10 OS
    Replies: 11
    Last Post: 10-29-13, 04:38 AM
  3. unknown icon
    By nkirbs in forum BlackBerry Z10
    Replies: 6
    Last Post: 10-28-13, 04:34 AM
  4. Replies: 5
    Last Post: 10-27-13, 07:48 PM
  5. Is there an option to remove own number from call screen?
    By gerardcue in forum BlackBerry Z10
    Replies: 10
    Last Post: 10-27-13, 12:10 PM
LINK TO POST COPIED TO CLIPBOARD