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I have a BB9930 and cannot access nor find (through a search) my Options Icon (the wrench). The icon is not hidden. I cannot even open the options menu in the homescreen dropdown menu nor the setup menu (my screen freezes). Hard and Soft resets do not work. Is there anyway I can regain accesss/download this icon/reset my phone?
Hi! Welcome aboard! You could do a restore from DM.
How do I do that?
Did you do a back up of our device with Desktop Manager?
I don't think so.
Reload OS using Desktop Software ( or update OS )
If you need to download the software :
https://swdownloads.blackberry.com/D...247A852FAD3647
Do a backup of your data before attempting anything.
Once you restore / update your OS , everhting should be okay.
Good luck.
I keep getting an Error 1723 so the installation cannot be completed. suggestions?