1. Name_Taken's Avatar
    Hi there,
    I have searched the net and the forum but cant see how to sort this.

    I have a bold 9900 and have had for over a year and think it was the same on my Torch before, problem is Emails will not stay on the device past about 30 days, even though i have the "Days to keep Messages" setting to Forever.

    My phone is not part of a BES, emails on the server are all still there and my device has plenty of free space.

    Anyone got any ideas?

    Thank you
    03-14-13 03:49 PM
  2. Elite1's Avatar
    Do you perform any other type of sync?
    03-14-13 04:02 PM
  3. Name_Taken's Avatar
    Do you perform any other type of sync?
    Nope, just a single email account setup.
    03-14-13 04:13 PM
  4. Name_Taken's Avatar
    So no one else has seen this problem?
    03-14-13 05:12 PM
  5. Keepin_Pace's Avatar
    How do you view the email on your computer?

    Posted via CB10
    03-14-13 05:34 PM
  6. Name_Taken's Avatar
    Very rarely, but when i do its through a browser.
    Not outlook so cant be downloading them locally to a pst thus clearing them out...

    The mails go back over 12 months, its almost as though its a rolloing in and out.
    If i look at my emaisl right now i have 14March and oldest is 18th Feb...

    If i dont delete that email on the 18th Feb it will disappear in the next couple of days.
    03-14-13 06:00 PM
  7. Keepin_Pace's Avatar
    Interesting. Could be an issue with the database itself.

    The true test would be to back it up, clear message database and monitor. The downside is you're waiting 30 days to see if it's corrected.

    Posted via CB10
    03-14-13 06:03 PM

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