Needs to log into BIS via Email Settings Icon, Click Help, Send Service Books. If this doesn't work, go to Options>Mobile Network>Menu>Update Preferred List, this should reprovision the device. That should get things popping again.
Oh, you might also click Options>Advanced Options>Host Routing Table>Menu>Register Now.
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so even if the BBM, email and the browser works but just the mere clicking on buttons in the browser dont, service books are the issue?
he can get into the browser and onto google for example. but clicking "search" or the enter button, doesnt work. thats all. just doesnt seem like a service book issue.