1. jbolling's Avatar
    I setup password lock and it works fine but I dont want it on all the time, like when Im home. Now I cant turn it off!! I go to Security, and I'm unable to uncheck the Enabled box. Also, theres a little lock icon next to it. Anyone know how to disable it? All I can find out is it may be an IT issue. I'm on BIS, not BES. Sprint Blackberry tech support is closed at this hour,,,so any help would be appreciated!!

    01-24-11 06:01 AM
  2. MobileMadness002's Avatar
    Have 2 disable it in 2 places. Content protection and encryption.
    01-24-11 06:03 AM
  3. jbolling's Avatar
    What do you mean? Disable Encryption? And wheres Content Protection under? Thanks
    01-24-11 06:06 AM
  4. Motorcycle Mama's Avatar
    Did you purchase the device used? Was it previously on a BES? If so, you need to remove the IT Policy.
    01-24-11 06:13 AM
  5. jbolling's Avatar
    No, I bought it directly from sprint. I just put ver6 on it. Is there a diff lock setup on ver6? I dont know,,
    01-24-11 06:23 AM
  6. jbolling's Avatar
    I got it!! This worked (for anyone having same issue).

    Go to: Options/Device/Storage>>Uncheck Media Card Support.
    Exit back to Options.
    Go to Security/Password.
    The tab should now be selectable to disable the password.
    Click disable.
    Exit back to Options/Device/Storage.
    Click on .
    Select Media Card Support back to "On".
    You will now be prompted to enter the password for the final time.

    Works perfectly!!
    sanzfrancisco likes this.
    01-24-11 06:44 AM
  7. roundwound5's Avatar
    If the previously mentioned options fail to remove the device password after a Security Wipe, the device will need to be backed up and factory reset. For instructions on performing a factory reset please refer to the following BlackBerry Knowledge Base article:

    KB18998-How to reset the BlackBerry smartphone to factory defaults
    07-05-13 12:45 PM