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I guess O2 handles warranty in a different way. With Rogers if it's under 30 days, they send you a brand new replacement. If it's over 31 days, they send you a refurb. We're never left without a phone. The refurb gets sent out and we are suppose to send back the defective unit right away. In my case it was different because they sent me a not so great refurb. The problem is, they have too many refurbs and I will always end up with a refurb. I highly doubt I will ever get a brand new replacement. So you are very lucky!
I'm not trying to sound too picky about refurbs. I just don't like how they package them. The refurb box moves all over the place. I shake the box abit and I can hear all this clunking noise. They can't afford bubble wrap or something! Gesh!04-18-09 03:00 PM - So how do you decide between your two phones now? Or do you use them both?Just to let you know, I got myself an extra Bold yesterday which is a refurb. I've been using it since I got it yesterday and it's working flawlessly on .247 OS.
Posted from my CrackBerry at wapforums.crackberry.com04-18-09 03:13 PM - I'm beginning to think that I'm jinxed with Blackberries.
First my ordeal with the Curve and now my Bold. I'm still using my original Bold and I didn't call about the refurb because I wanted to see if my Bold would run ok without any apps. Well, I found out this evening that I had 4 new voicemails and none of those calls came through. I had my Bold with me when these calls occured. There was no VM indicator. It was just this evening that I received a VM alert and when I called to check my messages, I was surprised there was 4 new VM's, 2 from yesterday. I called Rogers and asked them if there were any outages in my area and they said no. This has never happened to me before. Has this happened to anyone else?
Rogers is sending me a replacement. But the tech rep. told me if RIM doesn't find anything wrong with my phone, I will be charged for this phone. I never heard that before. I told the rep. to write down that they have to test out my phone for atleast a month to see the issues occur. There's no way I'm going to pay for a defective phone that works whenever it feels like it. This is a nightmare.04-22-09 12:51 AM - did you ever upgrade your device from .162?I'm beginning to think that I'm jinxed with Blackberries. First my ordeal with the Curve and now my Bold. I'm still using my original Bold and I didn't call about the refurb because I wanted to see if my Bold would run ok without any apps. Well, I found out this evening that I had 4 new voicemails and none of those calls came through. I had my Bold with me when these calls occured. There was no VM indicator. It was just this evening that I received a VM alert and when I called to check my messages, I was surprised there was 4 new VM's, 2 from yesterday. I called Rogers and asked them if there were any outages in my area and they said no. This has never happened to me before. Has this happened to anyone else?
Rogers is sending me a replacement. But the tech rep. told me if RIM doesn't find anything wrong with my phone, I will be charged for this phone. I never heard that before. I told the rep. to write down that they have to test out my phone for atleast a month to see the issues occur. There's no way I'm going to pay for a defective phone that works whenever it feels like it. This is a nightmare.
if you choose to stay on .162 with its known issues then i dont know what to tell you04-22-09 01:05 AM - That's all we've been trying to get you to do dear.
Let us know how it goes. I have a refurb coming tomorrow for my originally purchased Bold from November. Had a hardware issue and I expect the refurb to be fine. We'll see how that goes...
I know.
I'll keep you guys posted. There was more reasons why I returned the first refurb due to build quality issues, not just the memory leak. I think I fixed the memory leak by reinstalling the OS. But one of the issues was the sim card slot which was on a slant. It was not straight like my Bold. When I put my sim card in it, my sim would move. So there was no way I was going to keep that because the sim card was not snug. That was just one of the flaws, but a big one, IMO.
Keep us posted with your refurb.04-23-09 01:44 PM - I sure will.I know.
I'll keep you guys posted. There was more reasons why I returned the first refurb due to build quality issues, not just the memory leak. I think I fixed the memory leak by reinstalling the OS. But one of the issues was the sim card slot which was on a slant. It was not straight like my Bold. When I put my sim card in it, my sim would move. So there was no way I was going to keep that because the sim card was not snug. That was just one of the flaws, but a big one, IMO.
Keep us posted with your refurb.
By the way, the refurb Bold that I got for my other line works pretty good too. The only build issue is that the right side convenience key doesn't have the "click" to it that it should, but it does its job. I used it for a few days and other than that it was working flawlessly. And yes, first thing I did was put .247 on it.04-23-09 01:48 PM - I sure will.
By the way, the refurb Bold that I got for my other line works pretty good too. The only build issue is that the right side convenience key doesn't have the "click" to it that it should, but it does its job. I used it for a few days and other than that it was working flawlessly. And yes, first thing I did was put .247 on it.
The build quality issues the first refurb had were:
1. slanted sim card slot which caused the sim card to move
2. battery cover comes off to easily
3. return button kept making a creaking noise
4. lighting on the return button and hangup button was not as bright as my Bold.
5. trackball was not as responsive even when I kept playing with it for awhile.
I think those were it. It was enough for me to not keep it. My Bold is flawless when it comes to build quality. I haven't received my other refurb yet. But I'll be checking for these and make sure all buttons are working.
Anything else I should test out in terms of the physical aspect of the phone?04-23-09 08:36 PM
