Bold 9930 - Keyboard backlight will NOT come on??????

Any suggestion on getting the keyboard backlight to return? I've cleared the log, done multiple re-boots and and pulled the battery multiple times as well and still NOTHING. All I have is backlight on the touchpad and screen obviously. When this has happened in the past, pulling the battery eventually worked.

It would be nice to be able to make a call in the dark, lol. Anyone have any ideas? Could it be hardware as opposed to software? I'm running V.7.1.0.580 on Sprint if it matters.

Thanks in advance........

Maybe do a wipe and reload the OS

Not sure that I'd want to do that on a "maybe".

Then take it to the Sprint store and have them check it out

Originally Posted by ctruc

Not sure that I'd want to do that on a "maybe".

It's not big deal to reinstall OS, 30 minutes job at most. Keyboard backlight for me would be big deal, and OS reinstall would be one of first steps.

You make a good point. Cant really get any worse. How do you go about it?

Well, the psycho phone corrected itself last night. Out of the blue, the keyboard back-light appeared with no prompting from myself. Lets see how long it lasts this time.......

This 9930 is a fickle B***h. Merely 24 hours later and the backlight is off again......

Maybe it thinks its a Playbook getting BB10 and then it realizes that it aint going to happen so it says the hell with it I am turning the back lights off and going to sleep again

Originally Posted by Marko M1

It's not big deal to reinstall OS, 30 minutes job at most. Keyboard backlight for me would be big deal, and OS reinstall would be one of first steps.

Nothing else seems to be working. How do I wipe and reload the OS? Where would I get the proper OS for Sprint?

Thanks