1. Jo Herbert's Avatar
    im wodering if any1 can help me,its doing my head in now,,,my daughter has a bold 9790 on saturday it went off and wont come bk on,when u plug a charger in red lights comes on for about 5 seconds then goes bk off,any ideas people x
    02-05-13 03:35 PM
  2. Jo Herbert's Avatar
    please some1 help me
    02-05-13 04:34 PM
  3. Elite1's Avatar
    Hi Jo, and welcome to CrackBerry!

    Was there any physical trauma or water exposure?

    Tried physically removing the battery, then replacing it?

    Have you downloaded the BlackBerry Desktop Software? (Referred to here commonly as "DM" for its former name, Desktop Manager)
    If not, please do so via BlackBerry.com. If so, connect the 9790 to your PC and launch DM. Does it recognize the device?

    If it does connect to DM, recommend you complete a Backup of the device ASAP as a precaution. It should just take a few minutes.
    02-05-13 04:40 PM
  4. Jo Herbert's Avatar
    no water/liquid damage....dm dnt recognise it
    02-05-13 04:43 PM
  5. Jo Herbert's Avatar
    tried takin battery off n on,red lights comes on n goeoff every now n then,im ready for takin a hammer to it haha
    02-05-13 04:44 PM
  6. Elite1's Avatar
    1 thing to check...

    Detach from PC. Remove battery.
    Open DM.
    Attach BB to PC. (battery still removed)
    Replace battery. See if DM "catches" the BB at some point, even briefly.
    02-05-13 05:46 PM
  7. Jo Herbert's Avatar
    nopes it doesnt
    02-05-13 06:02 PM
  8. Jo Herbert's Avatar
    any1 else any ideas :-(
    02-06-13 03:22 PM
  9. Elite1's Avatar
    Have you ever downloaded any BB firmware (an OS) to your PC?

    Wondering if you have a program called Loader installed. Please navigate here on your PC:
    • 64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
    • 32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader

    In that AppLoader folder, is there a file called Loader?
    02-06-13 04:37 PM
  10. Jo Herbert's Avatar
    only bb thing i ave is desktop manager
    02-06-13 06:02 PM
  11. cevag's Avatar
    First try downloading the software for your carrier once downloaded you have to install on your computer... BlackBerry - Desktop & Device Software Download Sites for BlackBerry users - US

    Once installed:
    Follow these steps on how to load the software on your phone: How to Install or Upgrade to a New RIM BlackBerry Operating System (OS) with AppLoader | CrackBerry.com

    If the apploaded doesn't recognize your phone there's more going on, you might want to try this: http://crackberry.com/blackberry-101...ked-blackberry

    All this info can be found on this great site.
    02-06-13 07:50 PM
  12. Jo Herbert's Avatar
    it recognises my fone for maybe a minute
    02-07-13 02:50 AM
  13. cevag's Avatar
    Have you tried anything at all from the above?
    02-07-13 12:48 PM
  14. Jo Herbert's Avatar
    tryin to now
    02-07-13 02:30 PM
  15. Jo Herbert's Avatar
    argh dun that above...now got a blinkin red light all the time...says cannot detect a connection :/
    02-07-13 03:34 PM
  16. Jo Herbert's Avatar
    A connection to the device could not be established. Please ensure that the device is properly connected to the cradle or USB cable, and that the cradle or USB cable is connected securely to your computer. Also ensure that the device has completed any startup operations. Then run the Application Loader Wizard again.
    02-07-13 03:35 PM
  17. con4n007's Avatar
    My 9790 did almost the same, it didn't want to charge (after one year of normal use).
    In the end, I claimed my warranty and get a brand new 9790.
    02-09-13 12:27 PM
  18. cntunglam's Avatar
    My 9790 did the same thing. After that I found that the baterry get loose , thus I pushed a piece of paper upper the back of baterry, and I ve' work well until now
    02-11-13 02:58 PM
  19. Jo Herbert's Avatar
    still no joy :-(
    02-21-13 08:06 AM
  20. Jo Herbert's Avatar
    well sent it off to menders n all cos the music button on tops broke gta pay 120 to b fixed even though its only 6month old
    02-25-13 02:19 PM
  21. Elite1's Avatar
    Sorry to hear that, Jo. Sorry couldn't help more as well.

    Just curious, why is repair not covered under warranty?
    02-25-13 06:00 PM
  22. Jo Herbert's Avatar
    cos the music button on top of fone is broken so warrantys void so they say,wonder if i went direct to blackberry would i be better
    02-25-13 06:02 PM
  23. Elite1's Avatar
    Many carriers would send it away first to allow an expert to determine if the damage is under warranty, or just wear & tear, misuse, etc.

    Still don't know where you're located, and which carrier you use.
    02-25-13 06:11 PM
  24. Jo Herbert's Avatar
    Im in uk n netwrk provider said cos the buttons broke its physical damage so voids the warranty,even thpugh the button has nothin to do with the fault.. X
    02-25-13 06:13 PM

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