Bold 9790 cannot be updated to 7.1
Hello, I am new on this forum, I got a blackberry 9790 last week but I am having some issues with it, and since it seems this is one of the best places on the net where to ask informations about these phones, I am here :)
My 9790 is brand-new and it has 7.0 os, all stock, yesterday I wanted to install some apps but the app world store says I need to update the phone OS up to 7.1 in order to use it and thus all the apps like whatsapp, facebook, etc... cannot be installed so far. Unfortunatelly I cannot update it neither trought the phone using OTA (there is no software update menu in phone options) nor trought the desktop manager downloaded from the blackberry site ( it says there is 7.1 update but it does not allow me to install it). Is there any possibility to solve bymyself this problem? or should i ask for the RIM support service? Thanks in advance for the help :)