1. Mastermind1808's Avatar
    A couple of weeks ago, my 9930 froze while I was rebooting to complete my whatsapp messenger update. It booted 2/3rds of the way, then stopped booting. It had done something similar before so I decided to do what I did then, perform a security wipe using JL_Cmder. While wiping with JL_cmder, the laptop I was using restarted, and my phone has been stuck in the same cycle since. When you insert the battery, it acts like it's booting. About 2/3rds of the way through, it freezes and then shows a white blank screen. I've tried using JL_cmder, BBsak, Apploader etc. JL_cmder doesn't connect to it, it just shows "connecting to device" endlessly, BBsak can't recognize the device, apploader sometimes recognizes it without the battery, but once I get to the "reconnecting to jvm" point, and re insert the battery, it does the same thing and shows the white blank screen, rendering apploader useless. Other times, apploader says "the blackberry loader doesn't have any software for the device you connected". I've tried everything, command prompt inclusive. No difference. My device doesn't use a password, else I'll have tried the incorrect password method. Please Help. I really do need this device up and running.
    05-17-13 03:40 PM
  2. middbrew's Avatar
    I would try cleaning your registry files on your computer. Sometimes older registry files can hinder a program from reading what device you have plugged in to your computer. You can use Ccleaner to do that and it's free. Then go back and see if you can get one of the programs to recognize your device.
    05-18-13 10:25 PM

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