[drizzy5oh]

Had my 9900 for a few days now and everything works fine except...

When I'm in a call, the screen goes completely blank/black! I can hear the speakers completely fine, I just can't access any menus, or call options whilst in a call. It doesn't matter what button I press, it won't let me see anything on the screen, until I end the call then the screen comes back on! The keypad buttons work fine, I can press keys when prompted during calls, I just can't see a thing! Adjusting contrast/brightness doesn't help!

[albee 1]

This has been mentioned in other posts. It has to do with the proximity sensor not waking back up. I am fairly certain reloading the Os solves the problem. If you aren't up to it take it to your local carrier. They will exchange it for a new one. Best of luck.

Posted from my CrackBerry at wapforums.crackberry.com

[drizzy5oh]

It fades out even when the proximity sensor isn't covered i.e. if I'm just holding the phone in front of me, with nothing blocking it...it'll fade to black after a few seconds and I wont be able to turn it back on til I end the call. As a complete noob to BB, any links to reloading the OS? Would resetting the phone to factory settings help at all?

[drizzy5oh]

Anyone? Link to how to reload OS -OR- any solutions to this problem??

[wiggleberry]

I have reloaded the software it didn't help.

[albee 1]

Did you ever resolve your problem. I forgot to ask when the last time you rebooted or did a battery pull. Either will usually correct minor glitches that suddenly appear. Hope things are better! Let us know how it worked out.

[jordan559]

I have reloaded the software it didn't help.

I use to have the same issue from time to time on verizons older OS but since I upgraded to verizons 7.1.0.163 it hasn't come back. On the older version when it happened if u just hit the $ key it will bring the display back and the call stays connected. When u hit the key it also activates the speaker so if u don't want tht just turn it back off. Hope this helps. Good luck.

Posted from my CrackBerry at wapforums.crackberry.com

[Gabor Szendroi]

Hi,

How did you solve this issue of yours?

I also have the same problem.

Thanks,

Gabor