1. RayFrangie's Avatar
    Hi All,

    We seem to be having an issue with the Blackberry devices with regards to an Image in a signature on an email that we receive daily whereby the Blackberry does not recognise that an attachment is on the email.

    In the last 2 weeks we have been experiencing a problem whereby, in some emails that contain both attachments AND have and inline image/logo in the senders signature, on all our Blackberry units that are HTML enabled (irrespective of model and firmware levels) the attachment link does not appear. If we press the menu (left) button and then select either (1) open attachment or (2) get plain text, then open attachment we can then open the attachment but only this way there is no link to the attachment in the original email as normally displayed under the subject/timestamp of the email.

    The unit which we have tested is a Bold 9700 running firmwares 5.0.0.321 & 5.0.0.544 but we are seeing this issue on any of the 5.0.0.xxx releases. On Version 5.0.0.xxx Units, you do have the option for "Open Attachments" in the menu but selecting this does nothing as if it is a broken link. We have tried the same email on a Bold 9000 that is running 4.6.0.282, although the same thing occurs with regards to the number of attachments listing under the subject, selecting "Open Attachments" from the menu on this version brings up the list of attachments, showing both the inline image/logo and the file as attached and you can proceed to vieweing/accessing the attachments from there. We have also tested other units and seeing this issue on 8200's as well, so basically any HTML Enabled blackberry device...

    In the email, there is a single banner type image... The code around the image once we view the source of the email is as follows.

    Code:
    <b><span style='font-weight:bold'><a href="http://www.foxtel.com.au/">www.foxtel.com.au</a></span></b>&nbsp;<b><span style='font-weight:bold'><br> </span></b><br>
    <img border=0 width=595 height=80 id="_x0000_i1025"
    src="cid:[email protected]"></span></font><span lang=EN-AU><o:p></o:p></span></p>
    <p class=MsoNormal><font size=2 face=Calibri><span lang=EN-AU style='font-size:
    11.0pt'><o:p>&nbsp;</o:p></span></font></p>
    If, as mentioned above, we select "Get Plain Text" on the 9700, the email converts to Plain Text, and it shows that there are 2 attachments (directly under the subject) as if it was operating normally. Selecting Get HTML again hides the attachments and breaks the "Open Attachments" link.

    The following is the Internet Headers for the email... Please note email addresses and server names have been removed for security purposes...

    Received: from MAIL SERVER by HUB SERVER ([IP ADDRESS]) with mapi; Fri, 29 Jan 2010 10:13:04 +1100
    Content-Type: application/ms-tnef; name="winmail.dat"
    Content-Transfer-Encoding: binary
    From: REMOVED USER NAME
    To: REMOVED USER NAME
    Date: Fri, 29 Jan 2010 10:13:03 +1100
    Subject: FW: FOXTEL daily 28 Jan 2010
    Thread-Topic: FOXTEL daily 28 Jan 2010
    Thread-Index: AcqgbcQ5M2xiinaqQ/WHTVIhZnofxAAAarKA
    Message-ID: <[email protected] SERVER NAME>
    Accept-Language: en-US, en-AU
    Content-Language: en-US
    X-MS-Has-Attach: yes
    X-MS-TNEF-Correlator: <[email protected] SERVER NAME>
    MIME-Version: 1.0
    X-MS-Exchange-Organization-SCL: 0

    We have made no changes to our server/infrastructure environment to cause this to happen, and have since upgraded our BES and Exchange servers to the latest Windows and Application patches available but still no luck.

    For troubleshooting purposes, the following are the version numbers of the server side software:

    Blackberry Enterprise Server: 4.1.7.18
    Server Operating System: Windows Server 2003 R2 x86 - 5.2 R2 (Build 3790.srv03_sp2_gdr.090805-1438)
    Exchange Server: Exchange 2007 Enterprise (Version 8.2 Build 176.2)

    We have also spoken to the senders of the email and they have also tried sending it internally and have also now started to see the same issue as we are seeing

    Has anyone else experienced this issue and managed to find a workaround/resolution?

    Your prompt responses and any advice will be greatly appreciated

    Thanks in Advance,

    Cheers,
    Ray Frangie.
    02-02-10 05:49 PM
  2. Bla1ze's Avatar
    I've witnessed a similar issue on BIS servers wherein the attachment was just garbled and the message was as you indicated. Yet, no fix was to be found. The scenario was just the same as well, 9000 to 9700 = garbled mess.

    However, since you are on BES...I suggest calling BES support and having it escalated. If anything being a BES user with support, you'd likely be able to get more of an answer then some of us would as BIS users.
    02-02-10 06:35 PM
  3. poljane's Avatar
    I have the same problem on BB 8900 firmware version 5.0.0.461. If i send the same email without image in email signature, everything works fine.

    Anyone have a solution for this or all we should wait for upocoming firmwares?

    thx in advance
    02-25-10 05:37 AM
  4. v221977's Avatar
    We have the same issue in our BES domain, and have been trying to get a resolution. We have emails containing attachments (WORD, PDF, ppt, pptx, etc) where an image is pulled out of the email or document and included as another attachment, other than the actual document itself.

    This only occurs on the 5.0 devices, and the work around is to have the user "get plain text" to see the attachments. Older device OSs see the attachments, but not in typical fashion. The image is included first, followed by the document. The images are .gifs, .jpgs and can be the actual stationary files, separate images and company logos. The "blank" stationary is one that occurs, as well as the "notebook" stationary.

    Other than this link earlier this year, we can find NOTHING else about it. RIM cannot recreate the problem, so we are on our own. We worked with MS, and they think that the .html code is somehow revised and is rendor this way on the BB devices. If you send the emails in Rich text or plain text, this issue doesn't occur.

    We can recreate this problem, but we cannot fix it via our Exchange domain, gateways and will now ask RIM for a fix. Has anyone else out there experience this? It is popping up now as more devices come with 5.0 code.

    thanks,

    Help!
    05-20-10 02:51 PM
  5. Makalanguzu's Avatar
    I have a similer problem with my Blackberry bold 9700. I have cleaned it with BBSAK and loaded the OS 5. The Blackberry is on BES. When and email is sent to me. I get it on the Blackberry fine but the attachments are not on the email. I tried running the updates using Desktop Manager but I could not get anything.

    I need to be able to receive attachments on the blackberry and view them i.e. word/pdf without any problems.

    Is this something that can be fixed?
    06-29-11 09:32 AM
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