1. Frehley's Avatar
    I currently am running a Q10 and Z10, both unlocked. Up until about a week ago, I was able to insert the SIM card into my Bold 9900 and use it with no issue.

    Now when I attempt to use the Bold, I do not get the BB symbol, even after logging in with my BB ID. When attempting to use any email account, I immediately receive a message that the account has been suspended.

    I called AT&T customer service and was advised to wipe the Bold and set up as new...still doesn't work.

    Any help would be appreciated!!
    12-01-13 05:17 PM
  2. jpvj's Avatar
    If you don't get the BB symbol, the SIM is not correctly provisioned.
    Pls. triple-check if AT&T changed something related to your subscription.
    12-01-13 05:29 PM
  3. Jonesy1966's Avatar
    Is BIS still active? As both the Z10 and Q10 no longer require BIS did AT&T delete it off your account? I've retained BIS as I use my 9900 as a back up, I just never told my carrier that I switched devices as I bought my Z10 outright from another source. Positioning of the SIM could be the issue also.
    12-01-13 05:33 PM
  4. Frehley's Avatar
    I'm currently on the unlimited BlackBerry plan and have made no changes to my account. When I called AT&T I specifically asked her what plan and confirmed that it was the BlackBerry plan. I will try again and make sure that the SIM card was properly aligned.

    12-02-13 03:23 PM

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