1. George Simmonds's Avatar
    For some reason my BlackBerry Bold 9900's red phone key (the one that cancels apps and returns to homescreen) has miraculously become touch-sensitive. This is annoying because I keep accidentally cancelling things and I'm CONSTANTLY hanging up on people with my cheek. Also, the 'p' key does the exact same thing - returns to homescreen. As you can imagine, this plays havoc for texting...

    What the f*** is this?
    05-22-13 11:05 AM
  2. FF22's Avatar
    Did you get the phone wet or expose it to excess humidity?

    Have you pulled the battery and restarted it?

    How old - warranty repair?
    05-22-13 11:56 AM
  3. BullGuard8's Avatar
    that happened to me with the default OS that shipped with the phone 7.0.0.294 (I think)

    what OS are you on?
    05-22-13 11:59 AM
  4. George Simmonds's Avatar
    I'm afraid to say I don't even know what an OS is, let alone how to replace it with a newer one. Thank you for your feedback - please explain this to me as if I'm a highly-trained monkey or something, because I am far from tech-savvy!

    Thanks!
    05-22-13 12:24 PM
  5. George Simmonds's Avatar
    As for humidity and restarting - I've done the latter, and certainly not witnessed the former! It should be repaired for free as I'm on contract, but it'll take bloody ages!
    05-22-13 12:25 PM
  6. BullGuard8's Avatar
    I'm afraid to say I don't even know what an OS is, let alone how to replace it with a newer one. Thank you for your feedback - please explain this to me as if I'm a highly-trained monkey or something, because I am far from tech-savvy!

    Thanks!
    while you're on the home screen, press the ALT + SHIFT + H key together

    you will get the White blackberry screen, tell us what number you see under:

    App Version:
    05-22-13 12:54 PM
  7. George Simmonds's Avatar
    I see: 7.1.0.714 (2061)
    05-22-13 03:58 PM
  8. BullGuard8's Avatar
    I see: 7.1.0.714 (2061)
    your OS version is 7.1.0.714

    you have a good OS, I suggest you take your BB back for an exchange as that is abnormal behaviour
    05-22-13 11:46 PM

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