[George Simmonds]

For some reason my BlackBerry Bold 9900's red phone key (the one that cancels apps and returns to homescreen) has miraculously become touch-sensitive. This is annoying because I keep accidentally cancelling things and I'm CONSTANTLY hanging up on people with my cheek. Also, the 'p' key does the exact same thing - returns to homescreen. As you can imagine, this plays havoc for texting...

What the f*** is this?

[FF22]

Did you get the phone wet or expose it to excess humidity?

Have you pulled the battery and restarted it?

How old - warranty repair?

[BullGuard8]

that happened to me with the default OS that shipped with the phone 7.0.0.294 (I think)

what OS are you on?

[George Simmonds]

I'm afraid to say I don't even know what an OS is, let alone how to replace it with a newer one. Thank you for your feedback - please explain this to me as if I'm a highly-trained monkey or something, because I am far from tech-savvy!

Thanks!

[George Simmonds]

As for humidity and restarting - I've done the latter, and certainly not witnessed the former! It should be repaired for free as I'm on contract, but it'll take bloody ages!

[BullGuard8]

I'm afraid to say I don't even know what an OS is, let alone how to replace it with a newer one. Thank you for your feedback - please explain this to me as if I'm a highly-trained monkey or something, because I am far from tech-savvy!

Thanks!

while you're on the home screen, press the ALT + SHIFT + H key together

you will get the White blackberry screen, tell us what number you see under:

App Version:

[George Simmonds]

I see: 7.1.0.714 (2061)

[BullGuard8]

I see: 7.1.0.714 (2061)

your OS version is 7.1.0.714

you have a good OS, I suggest you take your BB back for an exchange as that is abnormal behaviour