[Kamishna]

my blackberry bold 9790 [OS: 7.1 Bundle 2039 (v7.1.0.714, Platform 9.16.0.158)] has a technical issue when i answer or make calls my phone restarts itself but when i answer or make the call using my headset it does not restart, i replaced the battery but it still has that problem, can anyone help? kindly advice

[zocster]

please tell us what OS you're on now?

[John Ho]

Hi,

It is giving you a sign..... move to BlackBerry 10~~~~ Putting aside the jokes, please update the device's software and firmware to see whether the problem still persists...

[Kamishna]

My OS IS 7.1 Bundle 2039 (v7.1.0.714, Platform 9.16.0.158)

[Kamishna]

my blackberry bold 9790 [OS: 7.1 Bundle 2039 (v7.1.0.714, Platform 9.16.0.158)] has a technical issue when i answer or make calls my phone restarts itself but when i answer or make the call using my headset it does not restart, i replaced the battery but it still has that problem, can anyone help? kindly advice

[zocster]

try updating to the latest, please.

Model Blackberry Bold 9790
Carrier Rogers Wireless Inc.
Apps 7.1.0.1070
Bundle 7.1.0.2885
Released Oct 11, 2013
File size 258.61 MB
File name 9790jAllLang_PBr7.1.0_rel2885_PL9.16.0.210_A7.1.0.
1070_Rogers_Wireless_Inc.exe

[zocster]

Please don't start a new thread, I have tried to answer your problem below err above.

my blackberry bold 9790 [OS: 7.1 Bundle 2039 (v7.1.0.714, Platform 9.16.0.158)] has a technical issue when i answer or make calls my phone restarts itself but when i answer or make the call using my headset it does not restart, i replaced the battery but it still has that problem, can anyone help? kindly advice