1. laikenlittle's Avatar
    So, I am using an old blackberry bold 9700..
    I went to the app store where it told me I needed an update. I clicked on the link but it didn't work, so I turned to my laptop to update.
    I downloaded the BlackBerry Desktop Software. I went to upgrade where it checked for updates... a page popped up saying "An updated version of BlackBerry Device Software is available. Do you want to install the update?" (5.0 Bundle 554 v5.0.0.351. Platform 5.1.0.98. I clicked "get update" another window pops up saying "An updated BlackBerry Desktop Software Component must be installed before you can continue." I clicked Install. Yet another window pops up saying.. "Please wait while Windows configures Black Berry Device Software Updater" this stays up and does not get me anywhere. It doesn't even cancel properly I have to restart my laptop. I looked online and there is not v5 for me to install..:s So I went online it told me to download BBASK v.1.9.2 (v.1.7 wouldn't work) I did, and version 6.0.0.2475 off of the BlackBerry website to update it. At first it was working until my phone kept disconnecting for some reason ( I wasn't touching it) it kept telling me to retry and in the end told me it was unsuccessful. Now I have error 200 and no way to fix it with my BlackBerry Desktop Software since it's a dead end... I have NO idea what to do at this point help would be much appreciated !!
    03-19-14 12:28 AM
  2. redchilli88's Avatar
    Welcome to CrackBerry!

    You could try this #1 resolution:-

    http://forums.crackberry.com/blackbe...-reset-155003/
    03-19-14 01:16 AM
  3. zocster's Avatar
    Best probably to load the OS using loader.exe ...

    http://forums.crackberry.com/blackbe...ustria-760836/ grab latest OS from there ... and follow this on how to

    Here's my updated OS install guide if anyone needs a refresher...

    ELITE1's OS UPGRADE GUIDE
    (updated 2012-09-01)

    1. (Optional) Uninstall any previous OS from PC.
    2. Download OS to PC. Use Internet Explorer, not Firefox or Chrome. (For leaked versions, browser is irrelevant.)
      *If 100% certain you previously used FF or Chrome on same PC to DL an OS successfully, feel free to use FF or Chrome again.
    3. Following successful DL, run OS file to install OS on PC.
    4. On BB, go to BBM Options, scroll down to Backup section. Ensure Remote Backup is enabled AND also conduct a Local Backup to media card.
    5. Go through any 3rd party apps with option to save settings to media card. Conduct Backup to media card within each of these apps. (Examples: Bellshare apps like BerryBuzz & BerryWeather; QuickLaunch; Shao's apps like Wallpaper Changer & SixTools; etc).
    6. Connect BB to PC. Open DM and backup device. Close DM.
    7. (Optional) Use desktop app like BBSAK or BBMCP to backup 3rd party apps.
    8. On PC, delete Vendor file located here:
      64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
      32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader
    9. (Optional/Recommended) Run BBH Tool (formerly Shrink-A-OS) or BB Boss v2.2 (not as updated as BBHT).
    10. In same AppLoader file where you deleted Vendor, double-click Loader to load OS to BB. Follow onscreen instructions.
    11. After loading OS, perform several physical battery pulls over first 1-2 days for OS to "settle in." Perform first batt pull very soon after OS is loaded.


    **TROUBLESHOOTING**
    How to Fix OS not Appearing as Available
    There are 2 common reasons:

    A. HIDDEN VENDOR FILE
    Consider trying this new desktop app to remove Vendor from several common locations:
    http://forums.crackberry.com/blackbe...-files-709738/

    If manually deleting Vendor, always hold down SHIFT and press DELETE to permanently delete.
    Check here first:
    64-bit: Computer\C:\Users\{USER NAME}\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    32-bit: Computer\C:\Documents and Settings\{USER NAME}\Application Data\Research In Motion\BlackBerry\Loader XML
    If Loader still doesn't make new OS available, search PC for "Vendor".

    If Vendor is not found anywhere, see below to delete contents of AppLoader folder. (Folder where you found Loader & Vendor.)

    B. APPLOADER FOLDER ITEMS
    1. Uninstall the OS: Control Panel\Programs and Features, highlight this BlackBerry Device Software, click Uninstall at top.
    2. Delete AppLoader folder contents: Highlight any item, CTRL+A to select all, SHIFT+DELETE to permanently delete.
      64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
      32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader
    3. Restart PC.
    4. Re-install OS on PC: Go to your browser's downloads section, double-click OS to start InstallShield Wizard.
    5. Delete Vendor: Return to AppLoader folder, highlight Vendor, SHIFT+DELETE.
    6. Load OS to BB: Attach BB to PC, double-click Loader (in AppLoader folder, where you deleted Vendor).


    PS I've posted this before in other threads, but there always seems to be some people that appreciate a step-by-step each time.
    03-19-14 01:26 AM
  4. laikenlittle's Avatar
    Welcome to CrackBerry!

    You could try this #1 resolution:-

    http://forums.crackberry.com/blackbe...-reset-155003/
    Thank you very much I tried that and sadly all I get is that it cannot communicate with my connected device I'm at a loss!
    03-19-14 01:26 AM
  5. redchilli88's Avatar
    Thank you very much I tried that and sadly all I get is that it cannot communicate with my connected device I'm at a loss!
    You are welcome!

    Uninstall from your laptop everything BlackBerry i.e. BB Desktop Manager, BB OS, BBSAK, etc..

    Reboot your laptop.

    Download BB Desktop Manager https://swdownloads.blackberry.com/D...247A852FAD3647 and install it.

    Download the OS https://swdownloads.blackberry.com/D...wseSoftware.do and install it.

    Follow Elite1's step 4 onwards as per Zocster's reply.
    03-19-14 02:08 AM

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