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I have done a backup of my BB 9300 & restored onto my new handset-BB9790. For some reason, my BBM contacts are not on my new phone. The buttons on my BB9300 is a bit dodgy and I can not get passed the password entry. I have tried various things to restore, via email, media card, device, BB Protect & Blackberry ID or via DM. I am at a complete loss & am desperate need of some help!
First off, welcome to CrackBerry!
Please update your profile to include your device, carrier, and location. This makes it easier for others to help you.
I'm a little confused about your password entry comment. Have you already done your Device Switch? If so, why do you need to get back onto your 9300.
Did you do your transfer as a Device Switch through DM? Device Switch will do the Backup & Restore all by itself, including switching over any 3rd party apps. Doing a separate Backup of old device and Restore onto new device won't switch any apps.
Device Switch also gives option of wiping old device when complete.
Have you input the BBID into your new 9790 using the Setup app? I think in Setup, there is also a way to initiate BBM setup, iirc.