1. luis_palma's Avatar
    hey guys,

    I have a bb 9900 but i'm having a problem with the keyboard I think...I can't put the pin as you can see in the film, top key doesn't unlock the keyboard, volume and mute don't work wither but the keyboard lights up. could be this the demo mode everyone see at the stores, in laptops for example? I really need help because this cellphone is new, has 4months of use BUT an important thing to say is that this cellphone went to warranty and they return another one new but gave back this one BUT the cellphone was working 99% correct, they complaint about the microphone only. Could be the warranty guys lock this up to be useless? the touchscreen works.

    Thins I've done already:

    - reset factory settings
    - update software version
    - disassembly and checked the keyboard but didn't disassembly to the end.

    Last edited by luis_palma; 07-01-13 at 03:50 PM.
    07-01-13 03:28 PM
  2. FF22's Avatar
    If this phone was officially replaced by another as part of a warranty, then, yes, rim could have disabled this one.
    07-02-13 12:31 AM
  3. luis_palma's Avatar
    is there any way to unlock it?
    07-02-13 02:05 AM
  4. goodayeh's Avatar
    Are you able to access the phone via computer ?
    If so re-install os...
    07-02-13 09:48 PM

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