1. BB_new user's Avatar
    Thanks in advance for your help.

    I am with ATT and have a Bold device with BIS package. Started last week, I noticed the voice mail message indicator no longer showing any messages pending. I have to periodically check my voice mail box to get my messages. Talked to the support department of ATT, they tried a few things, but it didn't work. Now they are asking me to do a device hard reset. Is this the right thing to do?

    Please help, thanks
    07-27-09 01:21 PM
  2. J-Mar's Avatar
    Did you install one of the newer OS's?
    07-27-09 01:29 PM
  3. headshot's Avatar
    If you have visual voice mail, you need to remove it. ATT does not support it. Did you update your OS recently?
    07-27-09 01:36 PM
  4. BB_new user's Avatar
    No, I didn't install any newer OS, however, when I purchased phone about one and half month ago, the store technician did install the Chinese language for me.
    07-27-09 01:49 PM
  5. BB_new user's Avatar
    I believe I do have the visual voice mail icon, but I didn't active the feature, should I just delete the icon?

    07-27-09 01:50 PM
  6. bt224's Avatar
    Go to the site in my sig, then go to Articles and look for the one that deals with removing the VVM module.
    07-27-09 01:56 PM
  7. BB_new user's Avatar
    I am with ATT. I can get to get to the folder C:\Program Files\Common Files\Research In Motion, but I don't see the folders Shared\Loader Files
    07-27-09 02:45 PM
  8. bt224's Avatar
    Be sure you can see hidden files, and you might also Search for net_rim_bb_vmm.
    07-27-09 02:49 PM
  9. Username00089's Avatar
    If you bought it at the store the tech must have updated your OS when
    he/she added the chinese language to your phone. That explains why VVM
    is installed on the phone. It doesn't come pre-installed on the official OS.
    07-27-09 02:52 PM
  10. BB_new user's Avatar
    I searched the entire C drive, including all the hidden files, but I don't the net_rim_bb_vmm file. Could it be under a different name?

    07-27-09 07:31 PM
  11. laollis's Avatar
    AT&T visual voicemail does not work, so you don't need the icon cuz it can't be activated.
    07-27-09 07:45 PM
  12. BB_new user's Avatar
    I just can't find net_rim_bb_vmm file on my entire C drive. HELP....
    07-28-09 01:44 AM