1. jtmdes's Avatar
    Hi new to the forum and have a question about the 9900/9930. I recently bought 2 bold 9900's used and have set them up on the same carrier. The one that I use originally had software version 7.1 on it and I upgraded it to the latest version with loader.exe. The one I bought for my wife has software version 7.0 on it and I wanted to do the same upgrade using the exact same procedure. Loader.exe would not recognize that there was new software to be upgraded. With mine it was no problem it found the software and upgraded just fine. One thing I notice is my mobile connection always says H+ up in the upper right hand corner, my wife's shows 3g. These are both with the same carrier shouldn't they both be getting the same network? Is it possible that the one I bought for my wife is actually a 9930? I downloaded and installed on my computer the latest version of 7.1 for the 9930 and it still did not recognize there was new software. Any ideas why one upgrades and one doesn't? Or why they both show different networks? Thanks for any info.
    07-10-13 09:27 PM
  2. SCrid2000's Avatar
    Welcome to the forums.
    If either was a 9930 they wouldn't be getting HSPA+ or 3G AFAIK.
    07-10-13 09:38 PM
  3. mark37724's Avatar
    Look behind the battery, will say 9900 if it is. Just curious, if you are on a BIS plan with your carrier, why not just get the most recent os ota?
    07-10-13 10:48 PM
  4. Legal Eagle's Avatar
    Did both of the phones originate from the same carrier ??

    Maybe the one you have successfully upgraded came from a different carrier that the one that won't upgrade.

    Did you remove the vendor.xml file(s) from the OS you downloaded for the phone that will not update ?

    Google a program called Vendelete, run it on your PC that the OS is installed on and then try the install again.

    (updated 2012-09-01)

    1.(Optional) Uninstall any previous OS from PC.
    2.Download OS to PC. Use Internet Explorer, not Firefox or Chrome. (For leaked versions, browser is irrelevant.)
    *If 100% certain you previously used FF or Chrome on same PC to DL an OS successfully, feel free to use FF or Chrome again.
    3.Following successful DL, run OS file to install OS on PC.
    4.On BB, go to BBM Options, scroll down to Backup section. Ensure Remote Backup is enabled AND also conduct a Local Backup to media card.
    5.Go through any 3rd party apps with option to save settings to media card. Conduct Backup to media card within each of these apps. (Examples: Bellshare apps like BerryBuzz & BerryWeather; QuickLaunch; Shao's apps like Wallpaper Changer & SixTools; etc).
    6.Connect BB to PC. Open DM and backup device. Close DM.
    7.(Optional) Use desktop app like BBSAK or BBMCP to backup 3rd party apps.
    8.On PC, delete Vendor file located here:
    64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
    32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader

    9.(Optional/Recommended) Run BBH Tool (formerly Shrink-A-OS) or BB Boss v2.2 (not as updated as BBHT).
    10.In same AppLoader file where you deleted Vendor, double-click Loader to load OS to BB. Follow onscreen instructions.
    11.After loading OS, perform several physical battery pulls over first 1-2 days for OS to "settle in." Perform first batt pull very soon after OS is loaded.

    How to Fix OS not Appearing as Available
    There are 2 common reasons:

    Consider trying this new desktop app to remove Vendor from several common locations:

    If manually deleting Vendor, always hold down SHIFT and press DELETE to permanently delete.
    Check here first:
    64-bit: Computer\C:\Users\{USER NAME}\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    32-bit: Computer\C:\Documents and Settings\{USER NAME}\Application Data\Research In Motion\BlackBerry\Loader XML
    If Loader still doesn't make new OS available, search PC for "Vendor".

    If Vendor is not found anywhere, see below to delete contents of AppLoader folder. (Folder where you found Loader & Vendor.)

    1.Uninstall the OS: Control Panel\Programs and Features, highlight this BlackBerry Device Software, click Uninstall at top.
    2.Delete AppLoader folder contents: Highlight any item, CTRL+A to select all, SHIFT+DELETE to permanently delete.
    64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
    32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader
    3.Restart PC.
    4.Re-install OS on PC: Go to your browser's downloads section, double-click OS to start InstallShield Wizard.
    5.Delete Vendor: Return to AppLoader folder, highlight Vendor, SHIFT+DELETE
    6.Load OS to BB: Attach BB to PC, double-click Loader (in AppLoader folder, where you deleted Vendor).
    07-11-13 04:08 AM
  5. jtmdes's Avatar
    Legal Eagle - I will go through your instructions tonight and see what happens. I did delete the vendor.xml file and it worked on the first phone no problem. Immediately after that I plugged in the other phone and it did not recognize the new OS. I'm still ot sure why one only shows a 3G connection and the other shows H+ even though they are both 9900's and on the same carrier.

    Mark 37724 - I'm not on BIS so OTA is not possible.
    07-11-13 03:02 PM

Similar Threads

  1. BlackBerry 10 Office 365 Sync Question
    By Bratza in forum BlackBerry 10 OS
    Replies: 4
    Last Post: 10-07-14, 06:25 PM
  2. Question on 10.2 and
    By Bluline79 in forum BlackBerry 10 OS
    Replies: 7
    Last Post: 07-11-13, 09:53 AM
  3. Unable to configure work email account on my bold 9900
    By BigAssBitchin in forum BlackBerry Bold Series
    Replies: 2
    Last Post: 07-11-13, 12:56 AM
  4. Factory reset question
    By Fred98TJ in forum BlackBerry Z10
    Replies: 1
    Last Post: 07-10-13, 09:44 AM
  5. Browser question
    By va3hie in forum BlackBerry Z10
    Replies: 3
    Last Post: 07-10-13, 08:47 AM