My chat with a verizon rep.... (please note it isn't in order because she was having problems but if you read carefully you should be able to follow)
Please wait for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience!
A Verizon Wireless online pre-sales specialist has joined the chat. You are now chatting with Shanise
Shanise: Good Afternoon! Thanks for visiting our Online Ordering Department. For me to assist you can you verify your status? Are you an existing customer or new?
Heather: Existing
Shanise: Thanks for verifying. Are you looking to upgrade or add a line today?
Heather: I am looking for a phone that is available to order as of tomorrow...the blackberry bold
Shanise: Okay.
Heather: Can I not look at the specs for it yet?
Shanise: It will be on here tomorrow.
Heather: I aam looking to upgrade
Shanise: That is when you will be able to view it
Shanise: And any features it has on there for that device.
Heather: ok if I purchase online tomorrow when will it ship?
Heather: ?
Shanise: Tomorrow after it process.
Shanise: Please hold.
Shanise: Our site is trying to freeze up here.
Shanise: And I am trying to keep the chat from hanging up on you.
Shanise: It will take a few minuets for me to respond here at this time because of the system issue we are having now.
Heather: So it will be eligible for the overnight shipping that is offered free for any online orders right?
Heather: ok that is fine
Shanise: Tomorrow after it process. It will then ship and you will get a tracker.
Shanise: Thank you for waiting. I'll be with you in just a moment.
Shanise: You would get it that next business day no later than Friday
Shanise: Friday would be overnight.
Heather: Ok thank you!
Shanise: Sure. Is there anything else I can answer for you?
