1. lanzador49's Avatar
    I'm a blackberry fan for the most part because of the email feature and keyboard. But there are some things about RIM that I don't understand and that are baffling from a business standpoint.

    I recently got the 9900, and updated the OS as I had done on other devices over the years (thanks to this site). But there are always new updates being published. Instead of putting together these software releases for various carriers around the world, why doesn't the manufacturer simply create updates for the device itself...?

    I've also been frustrated with the Blackberry and it seems that RIM is always doing too little, too late, and it obviously shows in their stock performance and earnings. But it would stand to reason, wouldn't it, that they would release a GENERALIZED update for the OS rather than one in Israel, one in the Dominican Republic, and so on.
    01-06-12 01:27 PM
  2. Fubaz's Avatar
    it is just how rim operates and will probably change in BB10, but different carriers want different things and RIM does make them fully customizable.

    RIM hands the OS's to carriers, carriers test them and when happy share them with their customers.
    01-06-12 01:31 PM
  3. kjjb0204's Avatar
    They do. They release the general build to the carriers and the carriers tweak/massage to their liking. A good example is the vzw 9930 7.1 released today. Its the same build as sprints that was released a few weeks ago. Vzw just took longer to test and tweak than Sprint.

    The only two phones in the US I can think of that get updates direct from the manufacturer are the iPhone and Google's Nexus phones. Other phones' updates come from the carriers.
    Last edited by kjjb0204; 01-06-12 at 01:35 PM.
    app_Developer likes this.
    01-06-12 01:31 PM
  4. Fnord's Avatar
    Apple used their muscle and was able to change the game when it came to dealing directly with customers (not just OS wise, App Store...). Carriers want full control over as much as possible and they aren't going to give that up easily. This is no way down to RIM.
    wordy likes this.
    01-06-12 01:47 PM
  5. lanzador49's Avatar
    OK...that makes sense - but why, then, would a carrier like, say, AT&T, not have access to the latest OS? Why do we the customers have to get it from other carriers? Is this more of an issue with the carrier than the manufacturer?
    01-06-12 02:05 PM
  6. UrbanGlowCam's Avatar
    They do. They release the general build to the carriers and the carriers tweak/massage to their liking. A good example is the vzw 9930 7.1 released today. Its the same build as sprints that was released a few weeks ago. Vzw just took longer to test and tweak than Sprint.
    I don't know if they really tweak specific builds like that. I know the carriers have a lot of input on revising them. I don't know if it's what you mean, but you're making it sound like Sprint's 7.1.0.163 is different than Verizon's same build. Verizon likely just took longer to test the same build before approving it. If it failed, they would have skipped the build and likely went with something newer and different than Sprint's.

    But apparently, they both like the same build. It's been pretty great for me for a few weeks now with some occasional issues that I have seen. It's been much better for me than 7.0.0.374, I can say that. I imagine we won't see a new build after this for another few months for the 9930. By then, I expect a pretty solid build.

    OK...that makes sense - but why, then, would a carrier like, say, AT&T, not have access to the latest OS? Why do we the customers have to get it from other carriers? Is this more of an issue with the carrier than the manufacturer?
    From what I hear, AT&T is pretty strict with which builds they approve for their network, but also have a lot of input on them. I'd say it's an issue from both. The developers at RIM aren't putting out builds solid enough for what AT&T believes to be good. In turn, the carrier takes longer to find a build and rollout to customers. Rogers might be ok with that same build though for example and release it earlier. It could be for different reasons relating to specific needs of a carrier. I don't have first hand knowledge of the subject but this seems to be the way it works based on what many others have said.
    Last edited by UrbanGlowCam; 01-06-12 at 02:11 PM.
    01-06-12 02:06 PM
  7. Pilchard's Avatar
    BB10 fixes this and will offer Over the Air OS upgrades. I think the issue is that the carrier has to test the radio bit of the new OS, and the radio bit is integral to the functionality bit. With BB10 they are separate. I don't think a carrier can allow a handset radio software change without testing it on their network first.

    Not my greatest explanation, but you get the idea.
    01-06-12 02:56 PM
  8. mssca's Avatar
    Apple used their muscle and was able to change the game when it came to dealing directly with customers (not just OS wise, App Store...). Carriers want full control over as much as possible and they aren't going to give that up easily. This is no way down to RIM.
    I agree... Apple Inc has the power to say NO to NO while RIM and others have no power to say no to things even when RIM wants to do so.... The problem with extreme capitalism is that consumers have no control and the government expect the companies to bully each other to keep the market stable. But anyone who question this type type of market is quickly label as socialist terrorists in US!
    01-06-12 02:59 PM
  9. mssca's Avatar
    BB10 fixes this and will offer Over the Air OS upgrades. I think the issue is that the carrier has to test the radio bit of the new OS, and the radio bit is integral to the functionality bit. With BB10 they are separate. I don't think a carrier can allow a handset radio software change without testing it on their network first.

    Not my greatest explanation, but you get the idea.
    As long as AT&T and other American companies force their nose in monopoly industry, I don't think even BB 10 will bring updates without the interference from service providers.
    01-06-12 03:02 PM
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