1. AlphaLambda's Avatar
    I'm new user of the Bold 9900. I bought the phone used with a version of the OS that I think is two or three years old.

    What is the latest stable version of 7.1 and where is the best place to download from?
    10-12-14 01:09 PM
  2. middbrew's Avatar
    7.1.0.1098 is the latest OS for the 9900.

    Here it is.

    http://forums.crackberry.com/blackbe...-o2-uk-865486/
    AlphaLambda likes this.
    10-12-14 04:22 PM
  3. AlphaLambda's Avatar
    Much appreciated - Thank you.

    Ron
    10-12-14 05:03 PM
  4. AlphaLambda's Avatar
    1. downloaded the device software from the provided link,
    2. installed Blackberry Desktop (using Window 8.1 Update)
    3. connected my phone
    4. opened Blackberry Desktop
    5. clicked Update
    6. couldn't find the downloaded file
    7. closed Blackberry Desktop

    Then
    1. double-click the downloaded file
    2. after a few clicks on next and a few seconds got a message saying the software had been installed
    3. checked the phone and the software wasn't installed

    Can anybody tell me the right way of doing this? (I don't have a data plan.)
    10-12-14 05:54 PM
  5. thurask's Avatar
    1. downloaded the device software from the provided link,
    2. installed Blackberry Desktop (using Window 8.1 Update)
    3. connected my phone
    4. opened Blackberry Desktop
    5. clicked Update
    6. couldn't find the downloaded file
    7. closed Blackberry Desktop

    Then
    1. double-click the downloaded file
    2. after a few clicks on next and a few seconds got a message saying the software had been installed
    3. checked the phone and the software wasn't installed

    Can anybody tell me the right way of doing this? (I don't have a data plan.)
    A very comprehensive guide, courtesy of Elite1:

    ELITE1's OS UPGRADE GUIDE
    (updated 2012-09-01)

    1.(Optional) Uninstall any previous OS from PC.
    2.Download OS to PC. Use Internet Explorer, not Firefox or Chrome. (For leaked versions, browser is irrelevant.)
    *If 100% certain you previously used FF or Chrome on same PC to DL an OS successfully, feel free to use FF or Chrome again.
    3.Following successful DL, run OS file to install OS on PC.
    4.On BB, go to BBM Options, scroll down to Backup section. Ensure Remote Backup is enabled AND also conduct a Local Backup to media card.
    5.Go through any 3rd party apps with option to save settings to media card. Conduct Backup to media card within each of these apps. (Examples: Bellshare apps like BerryBuzz & BerryWeather; QuickLaunch; Shao's apps like Wallpaper Changer & SixTools; etc).
    6.Connect BB to PC. Open DM and backup device. Close DM.
    7.(Optional) Use desktop app like BBSAK or BBMCP to backup 3rd party apps.
    8.On PC, delete Vendor file located here:
    64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
    32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader
    9.(Optional/Recommended) Run BBH Tool (formerly Shrink-A-OS) or BB Boss v2.2 (not as updated as BBHT).
    10.In same AppLoader file where you deleted Vendor, double-click Loader to load OS to BB. Follow onscreen instructions.
    11.After loading OS, perform several physical battery pulls over first 1-2 days for OS to "settle in." Perform first batt pull very soon after OS is loaded.


    **TROUBLESHOOTING**
    How to Fix OS not Appearing as Available
    There are 2 common reasons:

    A. HIDDEN VENDOR FILE
    Consider trying this new desktop app to remove Vendor from several common locations:
    http://forums.crackberry.com/blackbe...-files-709738/

    If manually deleting Vendor, always hold down SHIFT and press DELETE to permanently delete.
    Check here first:
    64-bit: Computer\C:\Users\{USER NAME}\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
    32-bit: Computer\C:\Documents and Settings\{USER NAME}\Application Data\Research In Motion\BlackBerry\Loader XML
    If Loader still doesn't make new OS available, search PC for "Vendor".

    If Vendor is not found anywhere, see below to delete contents of AppLoader folder. (Folder where you found Loader & Vendor.)

    B. APPLOADER FOLDER ITEMS
    1.Uninstall the OS: Control Panel\Programs and Features, highlight this BlackBerry Device Software, click Uninstall at top.
    2.Delete AppLoader folder contents: Highlight any item, CTRL+A to select all, SHIFT+DELETE to permanently delete.
    64-bit: Computer/C:/Program Files (x86)/Common Files/Research In Motion/AppLoader
    32-bit: Computer/C:/Program Files/Common Files/Research In Motion/AppLoader
    3.Restart PC.
    4.Re-install OS on PC: Go to your browser's downloads section, double-click OS to start InstallShield Wizard.
    5.Delete Vendor: Return to AppLoader folder, highlight Vendor, SHIFT+DELETE.
    6.Load OS to BB: Attach BB to PC, double-click Loader (in AppLoader folder, where you deleted Vendor).
    Posted via CB10
    AlphaLambda likes this.
    10-12-14 06:02 PM
  6. AlphaLambda's Avatar
    No success yet, but your post has certainly saved a lot of wasted time.

    I followed the instructions with no error messages but when I checked the phone it hadn't been updated.

    Next step is to try that cited program that helps find hidden vendor files.

    Edit: The link for the hidden vendor file program doesn't work.
    10-12-14 07:42 PM
  7. thurask's Avatar
    No success yet, but your post has certainly saved a lot of wasted time.

    I followed the instructions with no error messages but when I checked the phone it hadn't been updated.

    Next step is to try that cited program that helps find hidden vendor files.

    Edit: The link for the hidden vendor file program doesn't work.
    Yeah, CB's URL shortener is dumb.

    http://forums.crackberry.com/blackbe...-files-709738/
    10-12-14 07:47 PM
  8. AlphaLambda's Avatar
    Got it. I'll proceed from there.
    Will have to go to bed soon.
    That's again for the appreciated help.
    10-12-14 07:59 PM
  9. AlphaLambda's Avatar
    Got a bit farther, but haven't been successful yet.
    I've been trying it both ways, but to save a bit of time and effort, could someone tell me if the phone should be turned on or off when connected to the PC for the purpose of Phone OS updating.
    10-13-14 08:40 AM
  10. AlphaLambda's Avatar
    This is turning out to be a big job. I can only get this far after following all the procedure and troubleshooting instructions above, and double clicking Loader:

    Updating Your Device
    Uploading RAM image
    USB device not recognized

    This on a Windows 8.1 machine with modern quality hardware and after information has supposed been read from the device and the device applications have been backuped.
    10-13-14 10:04 AM
  11. AlphaLambda's Avatar
    Back to where I was last night:

    Application Loader Wizard
    Connect to the device ROM
    Uploading RAM image (green progress bar at end (finished))
    Program seems to be hung (Task Manager shows no CPU activity for this process)

    I've had problems with the BlackBerry desktop application too, missing modules and so on.

    Now I understand the "BlackBerry update hell" term I've been seeing. And they're trying to convince busy business people to buy their products?
    10-13-14 11:33 AM
  12. AlphaLambda's Avatar
    Success.

    I gave up on my desktop machine and went to my laptop and everything worked smoothly using the update file provided by middbrew and the procedure provided by thurask above.

    In particular, there was only one Vendor file and it was where the procedure indicated.

    The laptop was running Windows 7 on older but not old hardware. The difference seems to have been related to the USB port. I did however try several ports on the desktop machine.

    The bad news is that this took a whole day; the good news is that it would have taken a week had it not been for the generous contributions above. Thank you.
    10-13-14 02:24 PM
  13. CrazyJo82's Avatar
    yay! so, it's not Blackberry's fault but window 8.1...
    10-20-14 03:50 PM

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