Anyways I wanted to warn everyone who is using BlackBerry ID and setting up a password via the website to lock their phone remotely...DO NOT DO IT! I tested it out last week to see if it really worked...the first part worked alright...it locked my phone and the only way to unlock it was for me to enter the password I created via my computer onto the phone. Well the phone refused the password even though the password was correct and I ended up having to wipe my phone and set up everything all over again manually...I had not created a backup copy at the time so I was quite ticked!
I know that the password I created via my computer was correct because not only did I have to enter it twice when setting it up to confirm it was correct but it's the same password I use for EVERYTHING online. There was obviously some glitch with RIM's servers and the information did not transmit correctly.
So just a warning...I wouldn't use it if I were you. it's not stable.
One of the 1st things I tried out when I got the 9900 earlier this week was try all the features that BB protect has to offer. So I tried the remote lock as well & it worked fine for me. Not sure what happened on your part. Just giving my experience with it.
I do not, you have to go into the options on the phone and go into application management and disable the block so you can uninstall it, then you are able to uninstall. If you are trying to reinstall it I believe it's on app world or blackberry id.