1. yoogsy's Avatar
    i have the 9900 and cant download apps, i set up my blackberry id, seems fine as i can log in and change my password but when i try to download an app it says unable to login to your blackberry id account, has anyone got a solution for this
    03-04-12 03:50 AM
  2. o4liberty's Avatar
    Did you just switch to a new device ? or is this your first blackberry?

    Sent from my BlackBerry 9930 using Tapatalk
    03-04-12 04:03 AM
  3. yoogsy's Avatar
    this is my first blackberry, doing ma head in that i cant download apps, i think i might have went wrong somewhere when setting it up, but i can login to blackberry id on my computer
    03-04-12 04:07 AM
  4. yoogsy's Avatar
    i was told this was the best place to try if you have problems with your blackberry, has any one got a solution to my problem of not being able to download apps,looks like im gonna be reverting back to my old nokia, waste of a phone
    03-04-12 04:36 AM
  5. estro22's Avatar
    Do you have BIS/BES plan? You should have 4 dots icon near your signal strength bar.

    Sent from my BlackBerry 9900 using Tapatalk
    03-04-12 04:54 AM
  6. yoogsy's Avatar
    i have 4 d0ts near my signal bar, do you need to set up a paypal account or something to download apps, i thought you would only need to do that if you were going to purchase an app, the ones i wanted were free.
    03-04-12 05:21 AM
  7. estro22's Avatar
    What kind of error are you getting while trying to download an app?
    I think if you'll post a screenshot we can understand better...

    Sent from my BlackBerry 9900 using Tapatalk
    03-04-12 07:40 AM
  8. yoogsy's Avatar
    sorry mate, idont know how to post a screen shot but when i click download it takes me to a page with verify blackberry id with my username, i enter my password, then it says unable to log into your blackberry id account, but i can log into it on the pc
    03-04-12 07:49 AM
  9. estro22's Avatar
    Are sure you entering the password correctly? (Be carefully with special characters...)

    Sent from my BlackBerry 9900 using Tapatalk
    03-04-12 07:58 AM
  10. yoogsy's Avatar
    yes i am entering it correctly, iv got the password showing, iv even changed it but to n o avail, i just set up my wifes 8520 and downloaded apps and hers is fine
    03-04-12 08:04 AM
  11. nd1983's Avatar
    i had this issue on my first 9900. contact rogers. its possible your id isn't linking to the phone
    03-04-12 08:46 AM
  12. peargood's Avatar
    I used to have this problem too. Try taking out the sim-card and ONLY put back the battery. That should start up the phone. Try to enter your BB ID and password which will NOT register (cause there's no sim-card) carry on to shut down your phone, re-insert your sim-card. Try entering your BB ID and password again.

    It worked for me, hope it works for you too.
    yoogsy likes this.
    03-04-12 09:52 AM
  13. yoogsy's Avatar
    i tried what you suggested and i still cant download, i think i have had it with blackberrys, seemed like a good deal aswell
    03-04-12 10:27 AM
  14. yoogsy's Avatar
    just did a security wipe and it works fine now guys, cheers for all the tips
    03-04-12 12:15 PM
  15. mssca's Avatar
    just did a security wipe and it works fine now guys, cheers for all the tips
    Hope you enjoy your new phone and Welcome to Blackberry and Crackberry. I saw this thread too late.... but just to let you know, if you run in to this problem again, you can also delete the App World and Blackberry Protect and then reinstall them. My mom had an issue where her BB ID was refused on her Bold 9780. I deleted the App World and BB Protect and installed them back. This fixed the issue.
    Last edited by mss-ca; 03-04-12 at 12:24 PM.
    yoogsy likes this.
    03-04-12 12:22 PM