1. necroman99's Avatar
    Hey all,
    So I got my 9900 and used desktop manager to do the transfer of data from my old 9000.

    In the process I've run into a few problems and would like to get thoughts.

    1) the 9900 thinks it has apps that it doesn't...like bridge...I eventually "deleted" it in app world and then reinstalled...so fixed, but what the ****?

    2) it transfered a bunch of apps that apparently don't work...like weathereye, quickpull, etc...I guess i'm discovering this as I try them...and deleting, but is this normal and ok?

    3)and this is the biggie. When I look at "files" on my new 9900 now there's all these old files from 9000 apps from years ago that I've long since deleted ( I recognized some titles in the file names)...why did they come over? now they're wasting space on my new device...is there a trick to properly deleting apps that I don't know about?

    So do I need to wipe and start again or something?
    08-21-11 12:28 AM
  2. funnykindel's Avatar
    the information below should help you. i got it from a different thread on this site.

    ================================================== =======

    So after getting my Bold 9900 on August 9th and doing a device switch I have been unable to access App world, to be more precise the "my world" portion of app world would cause the app world app to hang.

    In addition the email setup would say the server was unavailable and Blackberry Protect would not function or hang. Wiping the device does not fix the issue so don't waste your time like I did. Some have stated that the device needs a fresh reload of the OS but I have found a safer faster solution that works without all the fuss!


    Connect your Bold 9900/9930 to your computer and open Blackberry Desktop Manager.

    When connected click on the applications button and wait until the applications load from the device.

    Scroll down the list until you find "blackberry identity" and click the X to the right of it and then click the apply button in the bottom left corner of Blackberry desktop manager.

    You may be asked if you are sure you want to delete the application and remove it from the device...yes you do!


    Sit back and wait while it backs up the device and deletes the application and the reloads portions of the OS that relate to Blackberry ID (Identity) The process took about 40 min for me.

    When the device reboots it will ask you to enter your blackberry id, then email address and passwords...enter them and confirm your email addresses and passwords...all apps and contacts and message data will all be there in your Bold and email will function...app world will function and so will blackberry protect!!!

    Hope this helps....a week of frustration but finally a solution that fixes it without losing your switched data and applications.

    ================================================== ==
    Resending service books brought the email icon back (hidden) but email is not functioning ... downloading lastest OS now ... oh RIM!!

    Edit: Worked like a charm. Re-install your OS as per above instructions (I used a leaked version of 7.0.0.317).

    To avoid this problem transfer only device data with the DM device transfer wizard --> do not transfer 3rd party applications!! Set up your new device with your BBID and email, and re-install your apps manually from App World.
    ================================================== ========

    i hope that will help you
    08-21-11 01:08 AM
  3. necroman99's Avatar

    3)and this is the biggie. When I look at "files" on my new 9900 now there's all these old files from 9000 apps from years ago that I've long since deleted ( I recognized some titles in the file names)...why did they come over? now they're wasting space on my new device...is there a trick to properly deleting apps that I don't know about?
    I tried what was suggested in the last post but I don't have anything called "blackberry identity".

    Also, I'm not really having the issue described by this poster. The big outstanding issue is what I've quoted. My 9900 works pretty solid at this point with the exception that I know I'm carrying around a bunch of old files from apps I've installed and deleted YEARS AGO on the 9000. This doesn't make any sense to me...can I get rid of them...or should I leave well enough alone if my device looks to be working fine?
    08-21-11 11:39 AM
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