1. Krnmc's Avatar
    just got my replacement phone today, and the trackpad on it is sunk in and not sticking out like it should be.... do you think thats good enough reason to get another one?
    12-07-11 12:26 AM
  2. radith4's Avatar
    Of course! Wouldn't you want a device in perfect condition? Go get that new bold!
    12-07-11 01:07 AM
  3. HISHAAMF's Avatar
    There's an easy fix that won't void your warranty. Open up the keyboard and when you reasemble it, make sure the keyboard lies 100% in the centre. Worked like a bomb for me. I don't think you should get a replacement
    12-07-11 01:26 AM
  4. azie's Avatar
    Well, can you post a link related to this matter?
    Thanks


    Sent from my BlackBerry 9700 using Tapatalk
    12-07-11 01:29 AM
  5. plagus's Avatar
    There's an easy fix that won't void your warranty. Open up the keyboard and when you reasemble it, make sure the keyboard lies 100% in the centre. Worked like a bomb for me. I don't think you should get a replacement
    In order to take the keyboard out and realign it as you say surely you need to remove the 2 retaining screws that sit under the plastic bar that has the operator branding on it? Which will invalidate the warranty.

    I'd send it straight back if I were you.
    12-07-11 09:13 AM
  6. daysleeper24's Avatar
    Send it back! It's supposed to work for you in tip top condition. If its sunk in,might as well have it replaced. It's not the way it's supposed to be anyway.
    12-07-11 09:38 AM
  7. 10-Dee-Q's Avatar
    is there any video on how to open up the keyboard.
    12-07-11 10:19 AM
  8. lax42's Avatar
    You should try to pry the track pad up with tweezers first, if it doesn't work get another one
    12-07-11 12:31 PM
  9. pcgizmo#IM's Avatar
    Does the trackpad work? I'm guessing it does. Mine is below the menu/back button by a hair. If the trackpad works it's not defective.
    12-07-11 01:35 PM
  10. Xterra2's Avatar
    Yes return it !

    Same here rrturning my 9900 on saturday because of the trackpad
    12-07-11 05:58 PM
LINK TO POST COPIED TO CLIPBOARD