1. krisnicjohn's Avatar
    My Sprint 9930 has been updating the latest upgrade OTA for almost 5 1/2 hours. For the last 1 1/2 hours it has been stuck on Restoring Your Data, where the first bar shows Calender 0% and Overall Progress 1%. Is this normal? Is there anything I should do? I also notice that radio and wifi is OFF, as I can see that in the upper right hand corner. Would that be affecting the upgrade? Any assistance greatly appreciated! Thank you!
    08-11-12 06:19 PM
  2. Diok_Mhf's Avatar
    My Sprint 9930 has been updating the latest upgrade OTA for almost 5 1/2 hours. For the last 1 1/2 hours it has been stuck on Restoring Your Data, where the first bar shows Calender 0% and Overall Progress 1%. Is this normal? Is there anything I should do? I also notice that radio and wifi is OFF, as I can see that in the upper right hand corner. Would that be affecting the upgrade? Any assistance greatly appreciated! Thank you!
    unfortanutely it does take forever..just let it sit. someone took 15 hours to upgrade by ota so next time just do it thru dm..and dont do a battery pull while is upgrading on ota
    08-11-12 06:44 PM
  3. krisnicjohn's Avatar
    I've been so tempted to do a battery pull, as now it has been over 2 hours stuck at the same place. I was especially worried that it might need the radio connection on, in order to continue the upgrade, but maybe not. Thank you!
    08-11-12 06:54 PM
  4. Diok_Mhf's Avatar
    I've been so tempted to do a battery pull, as now it has been over 2 hours stuck at the same place. I was especially worried that it might need the radio connection on, in order to continue the upgrade, but maybe not. Thank you!
    no its already on restoring your date so radio connection is not needed, this is normal during ota upgrades just be patience it will come around.
    08-11-12 07:03 PM
  5. krisnicjohn's Avatar
    Okay. I'll keep waiting. Thank you so much!
    08-11-12 07:11 PM
  6. pr1nce's Avatar
    Another testimonial for not doing ota updates.
    08-11-12 07:23 PM
  7. krisnicjohn's Avatar
    Agreed. Hopefully this one will be okay, and it'll be DM from here on out.
    08-11-12 07:30 PM
  8. bdguru's Avatar
    I learned the lesson. When doing an upgrade use DM. OTA has bugs and slow stuff the interfere with the process...getting a call, text ect. If you or anybody does an OTA. Just start it and walk away. Enjoy your update.

    Sent from my VZW 9330.
    08-11-12 08:01 PM
  9. krisnicjohn's Avatar
    Thank you for the assurance because it is still stuck at the same exact place. Frustrating. Thanks for the advice!
    08-11-12 08:06 PM
  10. krisnicjohn's Avatar
    Okay. So a full 24 hours later, I am getting somewhere! However, now I am getting a white screen with an App Error 603 and an option to reset. Any advice would be SOOO appreciated!
    08-12-12 01:40 PM
  11. Laura Knotek's Avatar
    Okay. So a full 24 hours later, I am getting somewhere! However, now I am getting a white screen with an App Error 603 and an option to reset. Any advice would be SOOO appreciated!
    KB23951-"App Error 603" is displayed on the BlackBerry smartphone
    08-12-12 01:46 PM
  12. bdguru's Avatar
    I would use DM. No OTA should take 24hrs.

    Sent from my VZW 9330.
    08-12-12 01:46 PM
  13. krisnicjohn's Avatar
    I would use DM. No OTA should take 24hrs.

    Sent from my VZW 9330.
    Yes, for sure next time. Thanks.
    08-12-12 01:50 PM
  14. krisnicjohn's Avatar
    Wow. Okay. Am I understanding that I am going to have to totally reload everything onto my phone? Completely?
    08-12-12 01:51 PM
  15. krisnicjohn's Avatar
    Is it safe to go ahead and click the reset button first?
    08-12-12 01:53 PM
  16. Laura Knotek's Avatar
    Wow. Okay. Am I understanding that I am going to have to totally reload everything onto my phone? Completely?
    Unfortunately. That's why I never did OTA updates when I used BlackBerry.
    08-12-12 01:53 PM
  17. krisnicjohn's Avatar
    Lesson learned. The hard way.
    08-12-12 01:55 PM
  18. Laura Knotek's Avatar
    Lesson learned. The hard way.
    I'm sorry you had that problem.

    I had seen a number of threads mentioning problems that could and did occur with OTA updates, so I never even tried.
    08-12-12 01:57 PM
  19. krisnicjohn's Avatar
    Awww, thanks. It's definitely annoying. I think I might have been having some java issues before this update. I'm just not sure if I've backed up this phone, and cringe to have a 'virgin' phone again with no personal information.
    08-12-12 02:05 PM
  20. bdguru's Avatar
    Wow. I hope you have a save date somewhere. Use DM. Should take u less than an hour. Good luck.

    Sent from my VZW 9330.
    08-12-12 02:10 PM
  21. krisnicjohn's Avatar
    Thanks. Is it okay to press the reset button first?
    08-12-12 02:17 PM
  22. bdguru's Avatar
    I would say disconnect and pull battery. Go to DM or loader and start fresh.

    Sent from my VZW 9330.
    08-12-12 05:19 PM
  23. krisnicjohn's Avatar
    Okay. Thanks for all your assistance.
    08-12-12 10:25 PM
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