1. brava27's Avatar
    So I have this phone for 11 days and the policy is 15 days. The back scratches just by looking at it... Very easily. I have a couple of scratches on the back but everywhere else is perfect.
    Will rogers still give me a refund for this phone? Anyone encounter this before? Thanks
    08-21-11 09:05 PM
  2. Fubaz's Avatar
    read your contract
    its 15 days or 30 minutes air time.

    if you are within the guidelines they will refund you and cancel the contract.

    im sorry you are so careless with your device.
    08-21-11 09:07 PM
  3. costco1's Avatar
    policy differs by type of dealer. independent locations will set own policies such as 7 day 30/minutes.
    08-21-11 09:07 PM
  4. brava27's Avatar
    Rogers is 15 days or 30 minutes of talk. But I never talk on it. I also bought it straight up and no contract. It is also unlocked....
    08-21-11 09:10 PM
  5. FBA's Avatar
    read your contract
    its 15 days or 30 minutes air time.

    if you are within the guidelines they will refund you and cancel the contract.

    im sorry you are so careless with your device.
    He's not careless; the back scratches just holding it in your hand.
    @ the OP...you want to return for refund because of the scratches?
    brava27 likes this.
    08-21-11 09:10 PM
  6. brava27's Avatar
    He's not careless; the back scratches just holding it in your hand.
    @ the OP...you want to return for refund because of the scratches?
    I have decided to switch to the 9810. This is a nice device, but I had a 9800 before and think I should go to the 9810. I take care of everything and I left the 9900 on the desk and it scratched just take it off. Anywho, is rogers special about scratches on the device that they will not allow a refund?
    08-21-11 09:14 PM
  7. robboftw's Avatar
    He's not careless; the back scratches just holding it in your hand.
    Maybe if you are wearing rings with spikes on, yeah...
    brava27 likes this.
    08-21-11 09:16 PM
  8. brava27's Avatar
    Well, Do they look at the phone for damages??? or scratches???
    08-21-11 09:17 PM
  9. robboftw's Avatar
    I'm just guessing here, but as long as the scratches aren't obvious, you'll probably get away with it.
    08-21-11 09:21 PM
  10. sx4dude2013's Avatar
    Yea. Mine has slight scratches too. Not an issue. I plan on putting it in a case this week. I would just buy another back cover its that bad?

    Posted from my CrackBerry at wapforums.crackberry.com
    08-21-11 09:24 PM
  11. brava27's Avatar
    I'm just guessing here, but as long as the scratches aren't obvious, you'll probably get away with it.
    I am pretty sure the holster did the scratching. And I am also sure they will use the phone as a loaner in the future instead of re-selling it. I guess I will find out. If not, then I will sell it! It is in high demand here in Toronto!
    08-21-11 09:24 PM
  12. wirelessgal's Avatar
    If the scratches aren't obvious, then you should be okay. And since you bought it outright, the 14 days only applies. The 30 mins applies if you signed on a 3 year contract. Good luck.
    brava27 likes this.
    08-21-11 09:56 PM
  13. brava27's Avatar
    Thanks! You rock!
    08-21-11 10:07 PM
  14. mhw100's Avatar
    I read somewhere in the contract years ago that it the 14/30 is subject to it being returned in "like new" condition but I don't remember how that term was defined. Rogers will take it back almost no matter what in the 14 days. I don't think you'll have any type of issue.
    brava27 likes this.
    08-22-11 12:05 AM
  15. bahias's Avatar
    Does it matter if you unlocked it? im thinking about returning my phone but i unlocked it
    brava27 likes this.
    08-22-11 03:55 PM
  16. dcgore's Avatar
    30 minutes of talk time?!? really?? that's terrible!
    08-22-11 04:09 PM
  17. mhw100's Avatar
    30 minutes of talk time?!? really?? that's terrible!
    It could as I've heard of them rejecting it but I don't know for sure.

    Posted from my CrackBerry at wapforums.crackberry.com
    08-22-11 04:29 PM
  18. ibcop's Avatar
    I have decided to switch to the 9810. This is a nice device, but I had a 9800 before and think I should go to the 9810. I take care of everything and I left the 9900 on the desk and it scratched just take it off. Anywho, is rogers special about scratches on the device that they will not allow a refund?
    Gee, I'll swap you!
    08-22-11 04:32 PM
  19. soulpole's Avatar
    I could be crazy but if the phone is unlocked I dont think it would be able to be returned. Correct me if im wrong
    08-22-11 04:49 PM
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