I went through eight 9650's (shipped from sprint) to get three that didn't have build issues and even then, one had a call button that didn't feel right. This post is useful because it lets others know that their beloved RIM is not up to par as they once were. there is no excuse for a top phone having quality issues. I don't really need any of the features most here complain about not having compared to the competition, but man... now I have endure hit or miss build quality too??
We do RIM no benefit by making excuses for a low quality product.