Originally Posted by
ONE618 I worked at Bell Mobility for 3 years (2006->), and I have to agree, RIM has a terrible quality control record.
Trackpad and trackball issues are infamous to the point of expected.
Some of the corporate sales reps actually had RMA ratios close to 50%, mostly from bad trackball and battery batches.
The only other major smartphone manufacturer that rivalled RIM for warranty returns was HTC. But, that was only during the first couple years after purchasing Audiovox.
With that said, BlackBerry did have the best RMA policy (it was the only manufacturer at the time where the RMAs were done by the manufacturer instead of the carrier) and out of the 5 BB phones I've owned, 0 have had to be repaired.
Fun Note:
Best manufacturer for lowest RMA = Nokia CDMA, those things became legendary like the old BBs
Worst manufacturer for highest RMA = HP