I can't remove the password protection on my phone. I go to Options>Security>Password and 'Enable' is selected with a little lock icon next to it. It won't let me uncheck the box to remove the password. Any thoughts?
If encryption is turned on for your media card, you'll have the little red lock. Go to your media card settings and disable encryption. The little red lock should go away, and you'll be able to remove your password protection.
Too tired to try that tonight. Will give it a go tomorrow. Thanks.
Originally Posted by T�nis
If encryption is turned on for your media card, you'll have the little red lock. Go to your media card settings and disable encryption. The little red lock should go away, and you'll be able to remove your password protection.
OK, I tried to remove the IT policy and use the other option of using BES. I have a mac so I couldn't follow the instructions to remove an IT policy. Also, I don't have BES. Does anyone else know how to remove this stupid password, keeping in mind I have a mac and also I don't any experience messing with the registry. I can follow directions, they just need to be clear for someone who doesn't mess with this stuff regularly. Thanks
Method 5
Remove the IT policy by using BlackBerry Desktop Software 2.2 for Mac.
Important: This method can only be used on BlackBerry smartphones that are running BlackBerry Device Software 4.3 to 6.0.
Warning: This procedure deletes all data on the BlackBerry smartphone. Back up the data before performing this procedure. For more information on how to back up data, see KB18776.
Close the BlackBerry Desktop Software, if it is open.
On the Mac computer, open Terminal.
Type cd /Applications/BlackBerry\ Desktop\ Software.app/Contents/MacOS/ and press ENTER.
Type ./bbdm resettofactory.
Note: If the smartphone has a password, type the following command:
./bbdm -password <password> resettofactory
Note: <password> should be replaced with the password for the BlackBerry smartphone.
I don't have the blackberry desktop or a computer. Can this be done on the phone? The phone was my son's and used to be hooked up to an enterprise server. He no longer works for that company.