1. ericlc2's Avatar
    After reading a few threads, I decided to try get some info on any new devices.
    It was a fail, but this lady told me the 9650 is discontinued and not out of stock as I previously read. So as we all wait for the day to arrive whenever it may be. I figure this could be informative/entertaining at the same time. Here's my chat:

    You are now chatting with 'Teresa'
    Teresa: Hello. Thank you for visiting our chat service. May I help you with your order today?

    Eric: Yes, i'm trying to find out when the new blackberry bold will be available for purchase, the 9930 I believe
    Eric: MY current device 9650 is ready to croak, I came on see if I could buy another one but I don't see them on the site anymore

    Teresa: I am sorry However we have not heard of when that phone will be available

    Eric: Can you ask your supervisor? My friend in New Jersey said his VZW store will have them for sale tomorrow.

    Teresa: I am sorry however there is no news as of yet when the phone will be released. No one has heard anything about it

    Eric: No one has or just you?
    Eric: Some VZW shops are waiting for them so someone knows
    Eric: Maybe you're not up to date with the latest devices which is understandable. I'm sure your supervisor knows. I was going to buy 4 of them at full retail.

    Teresa: No one has heard of it coming

    Eric: Well where is the 9650?
    Eric: It vanished from the site, I was at the very least looking to replace that.

    Teresa: it has been discontinued

    Eric: Ugh, I need a slice of toast.
    Eric: So its discontinued and no other device is said to be coming.

    Teresa: We have no knowledge of a new phone coming out at any time soon .

    Eric: You're a stickler, or misinformed, i'll have my CEO call you guys. Have a good day.

    Teresa: Great. Is there anything else I can help you with today?

    Eric: Yeah, go ask your supervisor when the bold is coming
    Eric: Just playing, i'll call and ask myself.

    Teresa: I have they do not know

    Eric: Alright, gotta run, the dog is chewing the rest of my Bold 9650 :[

    Teresa: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great day!
    sf49ers likes this.
    08-10-11 03:01 PM
  2. UrbanGlowCam's Avatar
    You came off as a bit of a j.erk after she said it was discontinued. Poor rep.
    08-10-11 03:09 PM
  3. imrank128's Avatar
    here's a SPRINT chat transcript that confirms the 21st date:

    13:07:49 : KHAN: I would like to ask about a new phone announced

    13:07:57 : KHAN: when will you receive the bold 9930?

    13:08:18 : Dustin P: Let me check this for you.

    13:09:38 : Dustin P: I'm researching that information for you. Thanks for your patience.

    13:10:33 : Dustin P: Thank you for waiting.

    13:10:48 : KHAN: ok

    13:11:23 : Dustin P: I have checked the details and found that the bold 9930 will be releasing on August 21, 2011.

    13:12:23 : KHAN: ok thank you

    13:12:32 : KHAN: will it be available for preorder or reserving?

    13:12:32 : Dustin P: You're welcome.

    13:13:03 : Dustin P: Once the phone get launched only then it can be ordered.

    13:13:07 : KHAN: oh ok
    ericlc2 and awesker3#WN like this.
    08-10-11 03:13 PM
  4. ericlc2's Avatar
    You came off as a bit of a j.erk after she said it was discontinued. Poor rep.
    I was hoping, she could sense frustration and then say something like hold on let me check into this for you.
    08-10-11 03:17 PM
  5. papped's Avatar
    They read what they have rehearsed and have on their "card". Level1 tech support is not really going to help you.
    UrbanGlowCam likes this.
    08-10-11 03:18 PM
  6. UrbanGlowCam's Avatar
    I was hoping, she could sense frustration and then say something like hold on let me check into this for you.
    guess it didnt work. they're pretty robotic most of the time. i'm with papped on this.
    08-10-11 03:26 PM
  7. flyersfan76's Avatar
    My chat is in a different thread but I did go to the store today.

    The Bold 9650 is not on the shelves but she said they some still in the back.

    She also said that the 9930 is not at the warehouse where the iPhone was rumored to be for 3 months before public release.

    Not sure I believe her. :lol
    08-10-11 03:27 PM
  8. teamryan15's Avatar
    I would but I cant figure out how
    08-10-11 08:05 PM
  9. flyersfan76's Avatar
    I would but I cant figure out how
    How to chat or how to post it?

    Need help with your order?

    The Cut and Paste.


    Or was this a joke?
    08-10-11 08:10 PM
  10. pblakk's Avatar
    Sorry but this thread is not going to get anywhere, and you guys know it. All rep info from a chat? Cmon

    Posted from my CrackBerry at wapforums.crackberry.com
    08-10-11 08:30 PM
  11. ericlc2's Avatar
    ^Didn't imply anything groud breaking would come from a chat, more or less some entertainment/reading material while waiting for the device to actually be released. Hence how I tell the rep I need some toast after she tells me the 9650 is discontinued. Untie the knot in your panties. Cmon

    Posted from my CrackBerry at wapforums.crackberry.com
    08-10-11 10:09 PM
  12. FlyboyM's Avatar
    I'm just waiting until Verizon releases it to see if I can bump my upgrade up a bit and get the 9930.
    08-10-11 11:10 PM
  13. pblakk's Avatar
    Alright alright I'm here for the same reasons. Just seemed at the time you guys were fishing for definitive info from the reps. I'm all for giving them a hard time

    But seriously they all have a script it seems. We'll see, keep chattin! :d

    Posted from my CrackBerry at wapforums.crackberry.com
    ericlc2 likes this.
    08-10-11 11:23 PM
  14. pblakk's Avatar
    I'm just waiting until Verizon releases it to see if I can bump my upgrade up a bit and get the 9930.
    What's your upgrade date or month? I'd say go for it and definitely ask for a 9930 upgrade even 60 days out. They'll probably do a quick history scan and ok it if you have nothing bad on there. Goodluck.

    Posted from my CrackBerry at wapforums.crackberry.com
    08-10-11 11:27 PM
  15. travaz's Avatar
    All the curves are now free on VZW site . Storm still 199.00 lol
    technik1 likes this.
    08-10-11 11:31 PM
  16. BestBuyAndrew's Avatar
    Andrew: Are you sure you don't want to make me feel better and tell me the BlackBerry Bold 9930 is going to be released tomorrow?

    Andrew: PLEASE.

    Kristopher: I would.

    Kristopher: But it's not.

    Andrew: Well, ruined my hopes and dreams.

    Kristopher: I can tell you but tomorrow you'll call me a liar.

    Actually a nice guy. This isn't the entire log, but he wasn't a robot or a d-bag.
    Nothing as far as he's heard, no trainings, no nothing.
    Take it with a grain of salt.
    ericlc2 likes this.
    08-11-11 12:52 AM
  17. johnpaul13's Avatar
    You are now chatting with 'Matt'
    Matt: Hello. Thank you for visiting our chat service. May I help you with your order today?
    John: Hi, i'm a current AT&T user
    John: If i were to buy a Blackberry from Verizon, can i use the "Bridge" Functionality, with no extra cost to my plan?
    Matt: Hello! How can I help you?
    John: Bridge functionality on the Playbook
    Matt: Yes, you can.
    John: At no additional cost?
    John: cause AT&T is saying they'll charge an extra 20 dollars
    Matt: With your data and mobile broadband connect plan, there will be no additional cost.
    John: broadband connect?
    Matt: Yes, it'll allow you to use the Bridge function as much as you'd like.
    John: I'm talking about solely the Birdge feature, not tethering
    John: Would that be an extra cost or just the data?
    Matt: If you're not tethering, then there will be no extra cost.
    John: Ok, that's the answer i was looking for
    John: thank you!
    Matt: Do you have the Blackberry picked out that you want?
    John: I thought the Bold 9930 came out for Verizon
    John: But i guess it hasn't yet.
    John: And the only one you have now is the Curve on the site.
    Matt: Right, yes.
    John: Do you know when the Bold will be out, IF its coming out? I know sprint is coming out with it on the 21st. I'm deciding between them and Verizon right now
    Matt: That's a great question. Is it okay if I take a moment to research that for you?
    John: No problem.
    Matt: I'll be right back.
    John: Thanks again for your help! If there's any way to send a recommendation, let me know.
    Matt: You're very welcome.
    Matt: We do also have the BB Storm2, have you seen it?
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: hello?
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: whoa
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: sorry about that, i'm not sure how to fix that.
    Matt: It looks like you may have typed a question in the Name field.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: Haha yes.
    Matt: There's no information on other Blackberries at this time, but we do have the excellent new Curve models.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: I'm not interested in that. The new Bold looks really nice.
    Matt: Okay, is there anything else I can do for you?
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: What happened to the old bold? or tour.. whatever its called
    Matt: There's no information on that right now, but we do have several good Blackberries you can see in the smartphone section.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: Ok, one second, let me check. I still have a a couple days till my contract is over with ATT.
    Matt: Sure, okay.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: You just have the 3G and the Storm 2? I'm confused, i have the ATT Bold right now, and i know Verizon has one too. is the verizon bold (or tour, i forgot what its called) sold out?
    Matt: They have been on the website before, but they're currently not available.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: Ok, well i want the new Bold, i wouldn't even go to the old Bold. I really want to switch to Verizon, but if they don't have this phone i guess i'll go to sprint with their unlimited plans. Then i wouldn't really have to worry about my playbook data usage ..though i would want the awesome coverage of verizon.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: are u sure you haven't heard *anything* on a new bold? i was sure they would have it.
    Matt: Sure, I understand.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: but the salesman i went to yesterday said that Verizon was backing off of Blackberries. I guess that makes sense now.
    Matt: Correct, there's no information on it at this time.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: I thought he didn't know what he was talking about
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: but anyways thank you again for your help! i'm sorry i won't be making the switch to verizon.
    Matt: You're very welcome.
    Matt: Is there anything else I can do for you?
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: Haha, no, but thank you again. Is there anyway to leave feedback, because you were very helpful and honest.
    Matt: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!


    My plan was very elaborate, but these people won't give in..
    Alia likes this.
    08-11-11 07:05 PM
  18. pblakk's Avatar
    All the curves are now free on VZW site . Storm still 199.00 lol
    yep, the Storm price is completely ridiculous. What are they thinking??
    08-11-11 09:13 PM
  19. Bold9930's Avatar
    You are now chatting with 'Matt'
    Matt: Hello. Thank you for visiting our chat service. May I help you with your order today?
    John: Hi, i'm a current AT&T user
    John: If i were to buy a Blackberry from Verizon, can i use the "Bridge" Functionality, with no extra cost to my plan?
    Matt: Hello! How can I help you?
    John: Bridge functionality on the Playbook
    Matt: Yes, you can.
    John: At no additional cost?
    John: cause AT&T is saying they'll charge an extra 20 dollars
    Matt: With your data and mobile broadband connect plan, there will be no additional cost.
    John: broadband connect?
    Matt: Yes, it'll allow you to use the Bridge function as much as you'd like.
    John: I'm talking about solely the Birdge feature, not tethering
    John: Would that be an extra cost or just the data?
    Matt: If you're not tethering, then there will be no extra cost.
    John: Ok, that's the answer i was looking for
    John: thank you!
    Matt: Do you have the Blackberry picked out that you want?
    John: I thought the Bold 9930 came out for Verizon
    John: But i guess it hasn't yet.
    John: And the only one you have now is the Curve on the site.
    Matt: Right, yes.
    John: Do you know when the Bold will be out, IF its coming out? I know sprint is coming out with it on the 21st. I'm deciding between them and Verizon right now
    Matt: That's a great question. Is it okay if I take a moment to research that for you?
    John: No problem.
    Matt: I'll be right back.
    John: Thanks again for your help! If there's any way to send a recommendation, let me know.
    Matt: You're very welcome.
    Matt: We do also have the BB Storm2, have you seen it?
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: hello?
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: whoa
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: sorry about that, i'm not sure how to fix that.
    Matt: It looks like you may have typed a question in the Name field.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: Haha yes.
    Matt: There's no information on other Blackberries at this time, but we do have the excellent new Curve models.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: I'm not interested in that. The new Bold looks really nice.
    Matt: Okay, is there anything else I can do for you?
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: What happened to the old bold? or tour.. whatever its called
    Matt: There's no information on that right now, but we do have several good Blackberries you can see in the smartphone section.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: Ok, one second, let me check. I still have a a couple days till my contract is over with ATT.
    Matt: Sure, okay.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: You just have the 3G and the Storm 2? I'm confused, i have the ATT Bold right now, and i know Verizon has one too. is the verizon bold (or tour, i forgot what its called) sold out?
    Matt: They have been on the website before, but they're currently not available.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: Ok, well i want the new Bold, i wouldn't even go to the old Bold. I really want to switch to Verizon, but if they don't have this phone i guess i'll go to sprint with their unlimited plans. Then i wouldn't really have to worry about my playbook data usage ..though i would want the awesome coverage of verizon.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: are u sure you haven't heard *anything* on a new bold? i was sure they would have it.
    Matt: Sure, I understand.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: but the salesman i went to yesterday said that Verizon was backing off of Blackberries. I guess that makes sense now.
    Matt: Correct, there's no information on it at this time.
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: I thought he didn't know what he was talking about
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: but anyways thank you again for your help! i'm sorry i won't be making the switch to verizon.
    Matt: You're very welcome.
    Matt: Is there anything else I can do for you?
    Yes, but i want the new Blackberry, and theres no way im buying a two or three year old phone, which i would have to keep for 2 years.: Haha, no, but thank you again. Is there anyway to leave feedback, because you were very helpful and honest.
    Matt: Thank you for visiting Verizon Wireless, I look forward to speaking with you again. Have a great evening!


    My plan was very elaborate, but these people won't give in..
    ROFL...That was great...Made my night...Did your elbow get stuck on the mouse.
    johnpaul13 likes this.
    08-11-11 09:28 PM
  20. johnpaul13's Avatar
    I kissed *** big time..no luck
    08-11-11 09:49 PM
  21. colbyo's Avatar
    My real name isn't George BTW.

    Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
    You are now chatting with 'Elsberth'
    Elsberth: Hello. Thank you for visiting our chat service. May I help you with your order today?
    George: Hello
    Elsberth: Hello!
    Elsberth: How can I help you today?
    George: I am currently an AT&T Customer, and my contract is running out. I was considering switching to verizon
    Elsberth: I will be happy to help you with that.
    George: I currently own a blackberry curve on the AT&T network. I saw my friends bold, and I instantly fell in love with it
    George: if I switch, can i get the bold?
    Elsberth: Yes you sure can .
    George: Cause I don't see it listed on the website
    Elsberth: Let me check .
    George: thanks
    George: Thanks
    Elsberth: Looks like there is only the BlackBerry Curve
    George: oh
    George: Well I already have that phone
    George: so there's really no interest in getting it again
    Elsberth: You may want to try a local store.
    Elsberth: Yes we usually have it online .
    George: I already called my local store. They said a new blackberry bold 9930 is coming out
    George: so the older ones arent currently in stock
    George: is that true?
    Elsberth: At this time it is out of stock online right now.
    George: But will there be a new one available like the store said?
    Elsberth: Yes you can check the store they may have some in stock .
    George: I already checked with the store. They told me that all of the older models of the bold are discontinued because the new one is coming out soon
    George: do you have any idea when the new one is coming out? that would make it easier to make the switch
    Elsberth: Let me check that .
    George: Thank you
    Elsberth: At this time there is not a new bold coming out . The site is restocked each week and you can check back by Monday for the new stock .
    George: The store said there is a new bold coming out...
    George: And when I looked though the instructional videos for the old bold, they had a video of the new one
    Elsberth: At this time online we don't have any information at this time about a new bold coming out.
    George: There's a lady in the video on the verizon site with the new bold
    Elsberth: It may be coming out in stores and not online.
    Elsberth: The phones that are offered in the store are sometimes different from online.
    George: Can you ask your supervisor or something? Cause with just a quick google search, I found tons of results of it coming out for verizon
    George: and one of them says a possible August 25th date for the online release
    Elsberth: I can understand what your saying but at this time in this department we don't have any information as of yet of a new bold coming out any time soon.
    George: So you can't ask a supervisor or manager?
    George: Or make a quick call to the sales department to check?
    Elsberth: I am talking to my supervisor right now and she said we don't have access to new phones that are coming out as of yet .
    George: Wow that really sucks
    George: I really wanted to switch over tonight
    George: but I guess I'll just renew my contract with AT&T since you have no idea of a release date
    Elsberth: I am so sorry for that .
    George: No, it's okay
    Elsberth: I wish I could just give you a date .
    Elsberth: But we truly don't have access to that information at this time.
    George: It's not my loss. It's just sad that Verizon can't give me a date for their new phone
    George: Okay no problem
    George: thank you for your time

    I feel like most of the reps are legitimately clueless.
    awesker3#WN likes this.
    08-11-11 11:13 PM
  22. Chennylou's Avatar
    From work today, email about our Bold 9650's being removed
    colbyo likes this.
    08-11-11 11:23 PM
  23. colbyo's Avatar
    Again, fake name

    Please hold for a Verizon Wireless sales representative to assist you with your order. Thank you for your patience.
    You are now chatting with 'Teresa'
    Teresa: Hello. Thank you for visiting our chat service. May I help you with your order today?
    Jim: Hello. I am currently an AT&T customer. My contact just ended last night, but I am pretty satisfied with my service with AT&T. The coverage is pretty good, and the customer service is descent. The only issue is that I own a BlackBerry Curve 3G with them. I saw news online that the new BlackBerry Bold 9930 was going to be released on Verizon. I was very skeptical about it, until I saw that the old Bold was taken off the website. (A Possible sign for a close release for the new bold). When I looked at the RIM website, they confirmed that they are going to release the new Bold on Verizon in the near future. And when I looked on the instructional videos in the help section for the old bold, it had videos of people using the new bold. My only reason to switch to Verizon, is for me to be able to get that new bold. If I know it's coming out soon, I'll definitely switch over tonight and order it when it comes out. But if it's just a ellaborate myth, I'm just gonna stay with AT&T. Can you give me any information on the new BlackBerry Bold 9930, or a possible release date?
    Teresa: I'd be happy to assist you.
    Jim: so do you have any info on it?
    Teresa: I am sorry however they have not provided a release date on it yet . However it should be shortly
    Jim: haha
    Jim: any idea how short?
    Jim: it could be our little secret
    Jim: and I'll switch over tonight!
    Jim: I just don't want to switch over for no reason
    Teresa: i wish I knew as you said with them removing the other it should be soon. However when you switch over you will need to order your phones at that time or you will have to pay full retail when the new phone comes out . does that make sense
    Jim: yes thanks for the help!
    08-11-11 11:29 PM
  24. Deathcommand's Avatar
    Imagine being a VZW CS person and finding your post here. Lol. Horrible.

    Posted from my CrackBerry at wapforums.crackberry.com
    08-11-11 11:32 PM
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