1. KhalilAlkak's Avatar
    Heyy okay here's the story, i got a bold 9900 about 5 days ago, i did restore the blackberry protect thingy, it worked and i got my contacts back.
    So again today i updated to leak 7.1 but after the update finished my blackberry wouldn't get recognized and i had to unplug it
    Just now i reopened blackberry protect and selected some options, but now it only shows "Connect to blackberry protect service"
    PLEASE HELP ME !!! i have about 250 contacts whom i don't wanna lose !!
    Thanks
    02-04-12 01:43 PM
  2. mark37724's Avatar
    Did you try to restore? Once you sign back in which you will need to do after 7.1 install, it should give you the option to restore from past backup.
    02-04-12 01:56 PM
  3. KhalilAlkak's Avatar
    Can't even get to the menu just keeps connecting?!
    02-04-12 01:58 PM
  4. Shake's Avatar
    Can't even get to the menu just keeps connecting?!
    If they are on your protect account, at least you have them somewhere.

    Wipe your device. Get connected to the cell network. Try to connect to it again. Make it the first thing you do after the wipe.
    02-04-12 02:08 PM
  5. albee 1's Avatar
    You might try logging into BB ID, just a thought.
    02-04-12 05:48 PM
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