OS Upgrade/Enterprise Question

Hey all, I've got a question about updating a new phone on BES. Up until this past Monday I had a 9650 set up as a personal device on the company's Verizon plan using BIS. I've run through so many OS versions and upgrades I really couldn't count them all, bricked the device from bad ones, restored it, etc. In other words, this isn't my first rodeo with an OS upgrade or troubleshooting a BB.

This past week I upgraded through work to a 9930 device. Instead of the BIS, they (unprompted) integrated the phone into our enterprise server, which I'm loving so far. I managed to make it almost a week without getting the itch to mess with it, but now I'm wanting to put the sprint .267 release on in place of the .163 since Verizon likes to drag their feet. My IT policy is wide open, so basically all the Enterprise server is doing is syncing contacts, calendar, email, etc. not really restricting any actions as far as I can tell.

I downloaded the sprint release as usual, installed the device software on the computer, and opened up DM to run the install process since I'd seen several posts about that being the way to go for enterprise devices. When I look for installed software versions, it's recognizing the .267 but not giving me an option to install it. In the application section of DM, it doesn't show any new software available. I also tried this with apploader.exe and it doesn't show any upgrades available either. Also, my vendor.xml file keeps reappearing when I reboot the computer - I have not tried uninstalling and reinstalling DM for this issue yet.

Questions are, 1) if I use DM, I should be able to reactivate enterprise without going through IT, correct? And 2) any ideas on how to get DM to pick up on the new software?

Nevermind my question about not being able to install the file. I deleted/reinstalled DM and it's finding the software just fine now.

You need to use a system connected to your corporate network either onsite or via vpn if you're a remote worker like me. You must have a direct connection to your Exchange server via the corporate network. If you do, once it reloads the os it should automatically begin the enterprise activation process.

Originally Posted by Hornedfrogs07

Hey all, I've got a question about updating a new phone on BES. Up until this past Monday I had a 9650 set up as a personal device on the company's Verizon plan using BIS. I've run through so many OS versions and upgrades I really couldn't count them all, bricked the device from bad ones, restored it, etc. In other words, this isn't my first rodeo with an OS upgrade or troubleshooting a BB.

This past week I upgraded through work to a 9930 device. Instead of the BIS, they (unprompted) integrated the phone into our enterprise server, which I'm loving so far. I managed to make it almost a week without getting the itch to mess with it, but now I'm wanting to put the sprint .267 release on in place of the .163 since Verizon likes to drag their feet. My IT policy is wide open, so basically all the Enterprise server is doing is syncing contacts, calendar, email, etc. not really restricting any actions as far as I can tell.

I downloaded the sprint release as usual, installed the device software on the computer, and opened up DM to run the install process since I'd seen several posts about that being the way to go for enterprise devices. When I look for installed software versions, it's recognizing the .267 but not giving me an option to install it. In the application section of DM, it doesn't show any new software available. I also tried this with apploader.exe and it doesn't show any upgrades available either. Also, my vendor.xml file keeps reappearing when I reboot the computer - I have not tried uninstalling and reinstalling DM for this issue yet.

Questions are, 1) if I use DM, I should be able to reactivate enterprise without going through IT, correct? And 2) any ideas on how to get DM to pick up on the new software?

Hello... I am a 9790 heavy business user running on v7.1.0.247 on the BELL network... I have had corporate bb's (latest was a 9700) for years that all ran with the enterprise system... I just up-dated to OS 7.1 with DM 2 days ago and this is the first time I did not have to contact IT for enterprise activation, I was very surprised, and loving it... Hope that helps...:D

Originally Posted by kjjb0204

You need to use a system connected to your corporate network either onsite or via vpn if you're a remote worker like me. You must have a direct connection to your Exchange server via the corporate network. If you do, once it reloads the os it should automatically begin the enterprise activation process.

Thanks. That's basically what I had gleaned from 20 or so different posts with bits and pieces of information but I wasn't really sure. That sums it up nicely.

Much as I avoid Desktop for upgrading my BIS phone, I definitely would only use it to upgrade a BES BlackBerry. Otherwise, you'll have to get the IT admin to reactivate you on the BES system.

Also make sure you don't break the company policies on OS upgrades. Some companies here in Canada have policies stating their employees are not allow to upgrade without IT department's permission.