-
- Called rogers again, said I have a 6 hour battery life - made me reinstall my os which I didn't do, called them back they said bring it in a store for repairs. Told em my friend got a battery replacement they said they don't do that, I said ok and she said thanks for calling rogers.
No new battery?
Posted from my CrackBerry at wapforums.crackberry.com10-02-11 06:04 PMLike 0 - There is no consistency!!!!!!! I called and got 'no'. I insisted. They offered to replace my whole blackberry! LOL. I got a case number and all. I was asked to go to a rogers store and get a new handset. I told them all I want is a battery as my handset ois otherwise ok. LOL
Posted from my CrackBerry at wapforums.crackberry.com10-02-11 07:25 PMLike 0 - who are you guys talking to...like which department? i spoke with blackberry technical support and honestly the lady was so helpful amd easy going that i felt like she was going to get in her own car and drive it to my door...i dont understand why you folks are having such a hard time10-02-11 08:04 PMLike 0
- Same thing here, they told me to bring my device to a store and send it in for repairs or replace it for a refurbished device I even offered to buy this battery at which point the girl told me to go to the store and buy it.
QUOTE=silverbullet;6726613]There is no consistency!!!!!!! I called and got 'no'. I insisted. They offered to replace my whole blackberry! LOL. I got a case number and all. I was asked to go to a rogers store and get a new handset. I told them all I want is a battery as my handset ois otherwise ok. LOL
Posted from my CrackBerry at wapforums.crackberry.com[/QUOTE]
Posted from my CrackBerry at wapforums.crackberry.com10-02-11 08:06 PMLike 0 - I refuse to accept what the OP was told. It's a crock and for those who've simply wasted their time chasing down a replacement battery, I'd put money on the replacement battery giving their BB no more or less battery life than the original, albeit I'll also bet there will be those who claim a huge improvement - after all, this is the internet, where bullsh!t flies all over the web.joesworld likes this.10-02-11 08:13 PMLike 1
- I called tech support 1888rogers1 and got a guy and explained to him I'm having battery issues, he asked a ton of questions I.e how long it lasts, if I get any errors during booting. I said no errors just a lousy battery life, he told me to do a software install and call back, I pretended I did it and called back. He then asked how long I waited to restore my previous back up I said I didn't restore. He then said ok and gave me two options 1 to go to rogers and replace the device under warranty with a refurbished on or 2 go to rogers and send my whole device in for repairs. I then asled him about replacing defective batteries and he said "only some 9900s will receive a battery because they have start up issues when their phone is booting up sometimes the hourglass appears" This guy was hard to understand as he had a thick accent so I told him I wanted a different rep at which point he got mad and told me to call back. So I call back and get a female tech support agent this time. I explain to her that my phone is fine but has bad battery life, she says the same thing like the other guy send for repairs or replace with refurbished. At which point I make up that I talked to RIM and they mentioned battery replacements for early model 9900's she then said hold on, put me on hold came back and said they don't send out batteries and she can't see any notes or anything about any battery issue. I then told her I know they're sending out replacements for defective batteries and she put me on hold again and came back and said no1 we are 100 percent not giving out replacement batteries and told me my options again, I offered to buy this new battery and she told me to go to the store.
If you are successful with rogers please tell us ure battery model I know is Jm1 but serial number on the sticker, and tell us what you get from them.
who are you guys talking to...like which department? i spoke with blackberry technical support and honestly the lady was so helpful amd easy going that i felt like she was going to get in her own car and drive it to my door...i dont understand why you folks are having such a hard time10-02-11 08:16 PMLike 0 - Weird, I called in on sat afternoon, and said I'm barley getting a day on my 9900 and was wondering if that's normal, for light usage.. Answered a few easy questions, he put me on hold and then came back and said he'll ship a battery in 2-3 days. He said he doesn't "think" that I have to send the old one back. Only if it comes with a prepaid envelope
Posted from my CrackBerry at wapforums.crackberry.com10-02-11 08:29 PMLike 0 - Weird, I called in on sat afternoon, and said I'm barley getting a day on my 9900 and was wondering if that's normal, for light usage.. Answered a few easy questions, he put me on hold and then came back and said he'll ship a battery in 2-3 days. He said he doesn't "think" that I have to send the old one back. Only if it comes with a prepaid envelope
Posted from my CrackBerry at wapforums.crackberry.com
As other posters have said, I doubt we will see any difference from a new battery that Rogers ships out. But hopefully people will report their findings after they have received and used them for a bit.10-02-11 11:06 PMLike 0 - BUT battery numbers people please i have Rogers and live in mexico so if i'm doing something i gotta be sure!10-03-11 02:00 AMLike 0
- This would be amazing to find out... I get barely 8 hours of moderate use from my battery.. Just browsing CB forums, I've gone from 75% down to 65% in less than an hour...
Ill check out if rogers will send me a replacement.
Posted from my CrackBerry at wapforums.crackberry.com10-03-11 02:05 PMLike 0 - I called tech support 1888rogers1 and got a guy and explained to him I'm having battery issues, he asked a ton of questions I.e how long it lasts, if I get any errors during booting. I said no errors just a lousy battery life, he told me to do a software install and call back, I pretended I did it and called back. He then asked how long I waited to restore my previous back up I said I didn't restore. He then said ok and gave me two options 1 to go to rogers and replace the device under warranty with a refurbished on or 2 go to rogers and send my whole device in for repairs. I then asled him about replacing defective batteries and he said "only some 9900s will receive a battery because they have start up issues when their phone is booting up sometimes the hourglass appears" This guy was hard to understand as he had a thick accent so I told him I wanted a different rep at which point he got mad and told me to call back. So I call back and get a female tech support agent this time. I explain to her that my phone is fine but has bad battery life, she says the same thing like the other guy send for repairs or replace with refurbished. At which point I make up that I talked to RIM and they mentioned battery replacements for early model 9900's she then said hold on, put me on hold came back and said they don't send out batteries and she can't see any notes or anything about any battery issue. I then told her I know they're sending out replacements for defective batteries and she put me on hold again and came back and said no1 we are 100 percent not giving out replacement batteries and told me my options again, I offered to buy this new battery and she told me to go to the store.
Last edited by joesworld; 10-03-11 at 07:14 PM.
10-03-11 07:11 PMLike 0 - 1 - your not getting a free battery (you have to send your other one back)
2 - its meant for defective batteries that will not turn on (LED keeps flashing with the no battery sign keeps flashing)
3 - if you call in and someone speaks to you like you dont know what your talking about... it's because you read the internet and called in expecting it to be true.
4 - everyone who swaps out the battery should bookmark this page and comment later how replacing the battery did sfa lolgordonzhao and Jake2826 like this.10-03-11 07:44 PMLike 2 - 1 - your not getting a free battery (you have to send your other one back)
2 - its meant for defective batteries that will not turn on (LED keeps flashing with the no battery sign keeps flashing)
3 - if you call in and someone speaks to you like you dont know what your talking about... it's because you read the internet and called in expecting it to be true.
4 - everyone who swaps out the battery should bookmark this page and comment later how replacing the battery did sfa lol
No one stateside is calling into T-Mobile about it? I'm going to jump on board! Kidding.
But maybe if you lads tried adjusting the update interval for things to be longer it wouldn't drain your battery as much. Facebook, set to never or 2 hours. Twitter (by default it's every 30 minutes!)world traveler and former ceo and Jake2826 like this.10-03-11 08:51 PMLike 2 - Completely agree. And is this only happening to Canadian 9900 owners?
No one stateside is calling into T-Mobile about it? I'm going to jump on board! Kidding.
But maybe if you lads tried adjusting the update interval for things to be longer it wouldn't drain your battery as much. Facebook, set to never or 2 hours. Twitter (by default it's every 30 minutes!)
Posted from my CrackBerry at wapforums.crackberry.com10-03-11 08:54 PMLike 0 - I didn't call expecting a free battery, after reading the original posters thread where he indicated that he called and said he has aweful battery life someone at rogers told him they will replace his battery. Having an awful battery life my self I called in to see if there was a replacement battery and If it would be a different model number than mine. Rogers denied anything regarding any battery even when I offered to purchase it.
Posted from my CrackBerry at wapforums.crackberry.comup488 likes this.10-03-11 09:10 PMLike 1 -
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