1. hissa's Avatar
    Hello...

    I have a problem with my blackberry it is not opening !

    when i remove my Battery and put it agin it start load but the problem is that it stop Here !!

    my blackberry is not opening !! HELP !!-676996383.jpg

    and if i did this process again nothing changes it happens agin and agin !

    so what do I have to do ?

    HLPE ME ...
    08-18-13 05:03 PM
  2. kbz1960's Avatar
    How long have you been waiting on it?
    08-18-13 05:27 PM
  3. Krack-Berri's Avatar
    Try a software restore/update? remember to back up first
    08-18-13 05:43 PM
  4. hissa's Avatar
    I wait for it almost 10 hours I went to sleep and waked up and still did not opened :"(
    08-18-13 06:08 PM
  5. hissa's Avatar
    how can I back it up when it is like this ?
    08-18-13 06:09 PM
  6. Krack-Berri's Avatar
    how can I back it up when it is like this ?
    does it not connect to desktop manager? this has happened to me a few times, just try to restore/update as i said.

    btw its "not turning on", not "not opening" unless you are physically trying to open the phone
    08-18-13 06:43 PM
  7. goodayeh's Avatar
    Does BB software recognize your phone when you connect to computer ?

    If it does , then reinstall ( or update ) your OS.
    08-18-13 07:07 PM
  8. hissa's Avatar
    When I connect my phone to the laptop the blackberry desktop software show me a message that the can not connect to the BlackBerry.
    my blackberry is not opening !! HELP !!-798566541.png
    08-19-13 12:33 AM
  9. hissa's Avatar
    When I connect my phone to the laptop the blackberry desktop software show me a message that the can not connect to the BlackBerry.
    Click image for larger version. 

Name:	798566541.png 
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ID:	193794

    and thanks for the correction
    08-19-13 12:34 AM
  10. goodayeh's Avatar
    Have you tried this :
    btsc.webapps.blackberry.com/btsc/viewdocument.do;jsessionid=149F24DADD0F02D0677B7D8 380A41333?externalId=KB10144&sliceId=2&cmd=display KC&docType=kc&noCount=true&ViewedDocsListHelper=co m.kanisa.apps.common.BaseViewedDocsListHelperImpl
    08-19-13 07:05 AM
  11. Krack-Berri's Avatar
    When I connect my phone to the laptop the blackberry desktop software show me a message that the can not connect to the BlackBerry.
    Click image for larger version. 

Name:	798566541.png 
Views:	199 
Size:	115.5 KB 
ID:	193794

    and thanks for the correction
    Keep trying. In the past ive bought many faulty bb's with the same fault of not fully loading and for me desktop manager didnt always recognise on the first go, you have to keep trying, keep taking battery out and back in..etc so dont give up keep trying different usb ports/computer/laptop/cable etc.. it will work..

    if not then try the application loader as advised above - that should hopefully work!

    Good Luck.
    08-19-13 09:49 AM
  12. Numms's Avatar
    the same thing happened to my phone. stuck at same position. how did you fix it?
    05-16-14 06:17 AM
  13. nieda-embun's Avatar
    I got same problem... do I have to connect my 9900 to my laptop without battery? I tried, have red LED light on trackpad.. pliz advise again..tq..

    Posted via CB10
    05-18-14 01:05 AM
  14. nieda-embun's Avatar
    Posted via CB10
    05-18-14 01:05 AM

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