1. sdmcdowell05's Avatar
    An hour ago my phone would not connect via bridge to my playbook, so i restarted my 9930. It took forever to restart and when it finally rebooted, the background was back to factory default and all my contacts, emails, txts, etc were gone. My aps are still there, but back to default settings.

    What caused this? Anyone know? So frustrating.

    I use BB Protect, but I dont know how to use it to reload all my data and settings. Can anyone help?
    10-22-11 06:35 PM
  2. Phill_UK's Avatar
    I use BB Protect, but I dont know how to use it to reload all my data and settings. Can anyone help?
    Just hit 'Restore From Backup'

    Posted from my CrackBerry at wapforums.crackberry.com
    10-22-11 06:40 PM
  3. sdmcdowell05's Avatar
    So I just tried this and even BB Protect is back to factory settings. I don't have the option to restore, only to set up. Is there anything else i can do?

    And does anyone know why tbis would happen? Something similar happened shortly after I got the phone. Does this suggest there is something significant wrong with my phone?
    10-22-11 07:01 PM
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