1. ericlc2's Avatar
    I'm well aware there are a million vzw threads, but I believe a lot of us that ordered at midnight and did overnight shipping had the $12.99 fee.

    If you haven't read it already, if you get a hold of customer support, they will refund the shipping fee back to you.
    yinger likes this.
    08-15-11 12:40 PM
  2. ew800's Avatar
    I suspect you are right. I ordered the 9930 a few hours ago by phone. I asked the rep if he could wave the $12.99 overnight fee for me and he said, "sure, no problem". When I received the e-mail confirmation, it showed the $12.99 backed out as "Overnight Discount" our something like that. It appears that the overnight fee is either out the window or negotiable, depending on who you speak with.
    08-15-11 12:44 PM
  3. ericlc2's Avatar
    Yeah all I told them was after I ordered I saw they listed "Free overnight shipping" and that I was charged, they waived it with no further questions

    Posted from my CrackBerry at wapforums.crackberry.com
    Last edited by ericlc2; 08-15-11 at 12:51 PM.
    08-15-11 12:48 PM
  4. djslam's Avatar
    What if you ordered at a price of 249.99 while others in seemingly the same situation are randomly getting it for 199.99? Will they adjust that as well?
    08-15-11 12:52 PM
  5. pkcable's Avatar
    They ain't giving me my 12.99 back. Because of all the discounts I have on my account, BUT I didn't complain too, much as I DO have a few good discounts.
    08-15-11 12:55 PM
  6. ew800's Avatar
    They ain't giving me my 12.99 back. Because of all the discounts I have on my account, BUT I didn't complain too, much as I DO have a few good discounts.
    As much as you do for this forum, you deserve every discount you can get!
    08-15-11 12:57 PM
  7. ericlc2's Avatar
    They ain't giving me my 12.99 back. Because of all the discounts I have on my account, BUT I didn't complain too, much as I DO have a few good discounts.
    lol Im sure your discounts have discounts!
    08-15-11 01:08 PM
  8. yinger's Avatar
    Thanks for the info. Called and got my 12.99 back!
    08-15-11 01:18 PM
  9. MattH60's Avatar
    Does "at midnight" mean before or after? I ordered mine at around 11:30PM and had to pay the fee.
    08-15-11 01:23 PM
  10. ericlc2's Avatar
    Does "at midnight" mean before or after? I ordered mine at around 11:30PM and had to pay the fee.
    Yeah basically if you paid for overnight shipping, call them and you can get the shipping fee back
    08-15-11 01:24 PM
  11. tK715's Avatar
    I ordered at midnight, but chose the 2-day free shipping option at the time.

    Will VZW now ship overnight, instead of 2 days?
    Last edited by tK715; 08-15-11 at 01:36 PM. Reason: edit: Ah, guess it's too late. just recieved an email from VZW with FedEx tracking number. Delivery date is for Wednesday.
    08-15-11 01:31 PM
  12. yinger's Avatar
    I ordered mine at 11:30pm PST. I just told them i heard there was free overnight shipping and they refunded it without any questions asked.
    08-15-11 01:45 PM
  13. sandra_17's Avatar
    Just called CS and the rep saw that it now says free overnight shipping on their site. She tried to reverse the charge, but since it already shipped (yay!), she couldn't. So she just credited the account $12.99.

    I asked about the price discrepancy (I was charged $249.99 - 50 NEW = $199) and said that it shows $249 so she couldn't do anything about that.
    08-15-11 02:03 PM
  14. asdfjkandreax's Avatar
    @sandra_17 That seriously sucks. I spoke with a CS rep on live chat and she didn't know what to tell me. So I emailed the order inquiries services and am waiting to hear back from them. I'm actually upset, I feel as though I wasted my NE2 when I could've upgraded on any of my other secondary lines for $199.
    08-15-11 02:19 PM
  15. djslam's Avatar
    @sandra_17 That seriously sucks. I spoke with a CS rep on live chat and she didn't know what to tell me. So I emailed the order inquiries services and am waiting to hear back from them. I'm actually upset, I feel as though I wasted my NE2 when I could've upgraded on any of my other secondary lines for $199.
    I'm a secondary line on a plan and was due for an upgrade with discounted pricing, but still got charged the 249.99 price. I'm very confused on why some were able to get it for 199.99. I might have to send an e-mail as well.
    08-15-11 02:25 PM
  16. Alia's Avatar
    Had a great rep gave me the free over night plus by 10:30 am he said its like 2 dollars more so I bought some accessories too.

    Just listed my new unused bold 9650 and htc trophy phone on ebay!!!
    Last edited by Alia; 08-15-11 at 03:20 PM.
    08-15-11 03:15 PM
  17. Alia's Avatar
    And they both just sold! just now lol
    ericlc2 likes this.
    08-15-11 03:20 PM
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