10-26-11 12:45 PM
31 12
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  1. RICHARD DURAN's Avatar
    Hey guys from crackbery im looking for somebody to help me out with my bold 9900(rogers version) i bought this phone from somebody that said that he bricked the phone while he was doing an update......the phone is stuck on an anoyying reboot cycle the phone starts up like for 5 second the red led light come on and then the phone shuts down and do the same thing again.....im trying to find out if this is a software issue or a hardware issue.....because i tried a bunch of software and nothing seems to work.....im going to mention the software i used and the errors i get...

    *blackberry master control-.......it didnt work

    *jl commander-.........."error no device detected"

    *desktop manager latest version-..........."it recognize the phone but it gets stuck on the reconecting to jvm.....because the phone is stuck on the restarting cycle"

    *app loader-.....i get the same error as the desktop manager

    *blackberry swiss army knife-...."no device detected"

    i hope hear (read) from you guys soon........
    Last edited by RICHARD DURAN; 10-19-11 at 08:27 AM.
    10-18-11 02:41 PM
  2. MrTherapy's Avatar
    you might've bought a lemon brotha.
    10-18-11 02:45 PM
  3. RICHARD DURAN's Avatar
    you might've bought a lemon brotha.
    lemon? that means the phone is garbage>?
    10-18-11 02:48 PM
  4. cooliosam's Avatar
    download the latest OS from the phone's carrier.

    run loader.exe

    plug the rebooting phone in your computer. right when the phone comes up, loader.exe should detect it. you will see your pin number show up in the drop down box.

    at that very second, click "next" in the program...that should start loading the new software.

    it might take a couple of times to get the timing right. this happened to me and i had to try like 4 reboots before clicking "next" worked.

    good luck.
    10-18-11 02:53 PM
  5. RICHARD DURAN's Avatar
    download the latest OS from the phone's carrier.

    run loader.exe

    plug the rebooting phone in your computer. right when the phone comes up, loader.exe should detect it. you will see your pin number show up in the drop down box.

    at that very second, click "next" in the program...that should start loading the new software.

    it might take a couple of times to get the timing right. this happened to me and i had to try like 4 reboots before clicking "next" worked.

    good luck.
    yea thanks i already did that but the problem is when it gets to the device initialization progress thats when the phone starts rebootin like crazy..and i get the error saying that app loader cannot connect with your device please re-connect your device
    10-18-11 03:01 PM
  6. Phill_UK's Avatar
    Try the above again, but with your battery removed... then quickly relpace it once connected.
    10-18-11 03:04 PM
  7. RICHARD DURAN's Avatar
    Try the above again, but with your battery removed... then quickly relpace it once connected.
    an icon with a dead battery appears and i get the same error again im starting to give up on this phone
    10-18-11 03:10 PM
  8. Phill_UK's Avatar
    The only other thing I can think of is trying again with a new battery... because yours sounds fried
    10-18-11 03:14 PM
  9. RICHARD DURAN's Avatar
    The only other thing I can think of is trying again with a new battery... because yours sounds fried
    mmm never thought about that ......thanks for the advice bro
    10-18-11 03:16 PM
  10. antony99's Avatar
    No, you are just part of a not so exclusibe club of 9900 owners that have "bricked" phones. Those that can are sending them back under warranty, those that can't are having to wait for the problem to be understood and a fix provided...
    10-18-11 04:44 PM
  11. roundersfan's Avatar
    BOMBARD BB support!!! This is a extremely common problem (myself included). They refuse to RMA my phone because I bought it off eBay.

    BlackBerry Customer Support Center
    1-877-255-2377 (North America Toll Free)
    0808 100 7466 (Toll Free UK Only)
    +44 1753 558400 (Outside UK)
    1-519-888-6181 (Worldwide)
    help@blackberry.com
    10-18-11 06:22 PM
  12. allanceki's Avatar
    yea thanks i already did that but the problem is when it gets to the device initialization progress thats when the phone starts rebootin like crazy..and i get the error saying that app loader cannot connect with your device please re-connect your device
    Use the DM ver. 6.1.0.35
    10-19-11 12:47 AM
  13. poc2603's Avatar
    Remove the battery for a while (15 min) then put it back.

    If not solved, remove the battery and plug into PC, start update OS via Loader.exe.
    10-19-11 12:57 AM
  14. EvilSmoothie's Avatar
    BOMBARD BB support!!! This is a extremely common problem (myself included). They refuse to RMA my phone because I bought it off eBay.

    BlackBerry Customer Support Center
    1-877-255-2377 (North America Toll Free)
    0808 100 7466 (Toll Free UK Only)
    +44 1753 558400 (Outside UK)
    1-519-888-6181 (Worldwide)
    help@blackberry.com
    I wrote out a nice long complaint about my blackberry experience and emailed it to help@blackberry.com - I got a reply saying it won't be delivered and links to pay for technical support. Where can I send my complaints to RIM?
    10-19-11 04:24 AM
  15. RICHARD DURAN's Avatar
    BOMBARD BB support!!! This is a extremely common problem (myself included). They refuse to RMA my phone because I bought it off eBay.

    BlackBerry Customer Support Center
    1-877-255-2377 (North America Toll Free)
    0808 100 7466 (Toll Free UK Only)
    +44 1753 558400 (Outside UK)
    1-519-888-6181 (Worldwide)
    help@blackberry.com
    thanks bro i really aprreciate it...thats my situation i bought the phone used...
    Last edited by RICHARD DURAN; 10-19-11 at 08:30 AM.
    10-19-11 08:27 AM
  16. RICHARD DURAN's Avatar
    Remove the battery for a while (15 min) then put it back.

    If not solved, remove the battery and plug into PC, start update OS via Loader.exe.
    yea i did that and when i try doing the update without the battery an icon with a dead battery appears on the screen of my phone while trying to recconect to jvm..
    10-19-11 08:29 AM
  17. steve17360's Avatar
    Why did you buy a bricked phone?
    10-19-11 09:30 AM
  18. malyfsborin88's Avatar
    ^ I know that's what I'm wondering, why would you buy a bricked phone?

    Posted from my CrackBerry at wapforums.crackberry.com
    10-19-11 09:45 AM
  19. chustle925's Avatar
    BOMBARD BB support!!! This is a extremely common problem (myself included). They refuse to RMA my phone because I bought it off eBay.

    BlackBerry Customer Support Center
    1-877-255-2377 (North America Toll Free)
    0808 100 7466 (Toll Free UK Only)
    +44 1753 558400 (Outside UK)
    1-519-888-6181 (Worldwide)
    help@blackberry.com
    Yea,RIM sucks.They don't want to stand behind the product that they put out.I'm only having a small issue, not what you guys are going through. The carrier won't take care of it neither will RIM.
    10-19-11 10:09 AM
  20. RICHARD DURAN's Avatar
    ^ I know that's what I'm wondering, why would you buy a bricked phone?

    Posted from my CrackBerry at wapforums.crackberry.com
    well the previous owner told me that the problem was an easy fix and i traded my bold 9780 for the bold 9900 because i couldnt affort paying 600+ taxes for a new phone .... and im not elegible for an upgrade...so the only way i could get phone was withouth the contract,....and thats where i ****ed up
    10-19-11 11:36 AM
  21. Fnord's Avatar
    Too good to be true usually is...

    I wouldn't give up just yet, seems a couple people around here have been able to bring theirs back to life after experiencing the same issue.
    10-19-11 11:55 AM
  22. RICHARD DURAN's Avatar
    Too good to be true usually is...

    I wouldn't give up just yet, seems a couple people around here have been able to bring theirs back to life after experiencing the same issue.
    i hope so brother.....
    10-19-11 12:33 PM
  23. Anatomy's Avatar
    send it to me, I'll take the chance on it and send you a pristine 9780 in exchange
    10-19-11 12:53 PM
  24. RICHARD DURAN's Avatar
    send it to me, I'll take the chance on it and send you a pristine 9780 in exchange
    yea?................
    10-20-11 08:41 AM
  25. RICHARD DURAN's Avatar
    Posted from my CrackBerry at wapforums.crackberry.com

    No news yet?

    Posted from my CrackBerry at wapforums.crackberry.com
    10-22-11 09:37 PM
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