08-13-11 11:15 AM
26 12
tools
  1. zellerz93's Avatar
    So i just bought the 9900 from rogers this week..
    i was looking at it today and i noticed a gap at the bottom between the stainless steel bezel and the tiny bezel piece with the metal tabs for the dock on it.....
    i didn't drop the phone of course or anything.. i just found a gap...

    is this ONLY my phone or do all the 9900's have a gap?
    is it worth calling rogers, complaining, and returning it or switching it?

    Thanks in advance

    08-11-11 07:48 PM
  2. jefo13's Avatar
    Return it!

    Posted from my CrackBerry at wapforums.crackberry.com
    08-11-11 07:51 PM
  3. kenshaw's Avatar
    +1 for returning it
    08-11-11 07:55 PM
  4. technology-fanboy's Avatar
    return it while you can still
    08-11-11 07:57 PM
  5. Alia's Avatar
    yes return it
    08-11-11 07:57 PM
  6. GapBoyPCS's Avatar
    Mine has a small gap like that.

    Mine is being returned anyhow because the plastic trim at the base by the enter key was sticking right out when I unboxed it (it was sealed until I got home).

    I'd go to another store or go back to that same store to see if the others are like that. I have a feeling it's just the way it is. If you're still within the return policy usage/time, you have an option of returning it.
    08-11-11 07:59 PM
  7. riley9dy#CB's Avatar
    yea you should just go exchange it for a new one... it's free and it couldn't hurt right?
    08-11-11 08:00 PM
  8. zellerz93's Avatar
    I'm on the phone with rogers now..
    the are giving me a case number to try and return it..
    but the store might not take it back since they could say "physical damage.." and say i dropped it...
    if they do that.. I'm gonna be so pissed...
    ill give it a shot...
    thanks for replies!..
    hope i can get a new one.
    08-11-11 08:09 PM
  9. zellerz93's Avatar
    by the way.. those who said return it... do you all have 9900s that you can compare to?
    08-11-11 08:13 PM
  10. zellerz93's Avatar
    anyone know how to contact Kevin?
    he just bought 4.. i could ask if any of the 4 had it...
    Thanks
    08-11-11 08:20 PM
  11. jinxednuance's Avatar
    if you want to contact kevin his e-mail is kevin@crackberry.com but as others said, return it. that's definitely a gap. didn't see it today while I was playing with my friend's
    08-11-11 08:33 PM
  12. SCrid2000's Avatar
    That isn't the microphone?

    Sent from my NookColor using Tapatalk
    08-11-11 08:37 PM
  13. zellerz93's Avatar
    the microphone is in the gap?
    well could someone please compare it to theirs and see?
    08-11-11 08:38 PM
  14. Masahiro's Avatar
    The microphone is not in the gap. It is below the right hand capitalize key (the small hole at the bottom of the "chin".

    There's no gap in my phone. I have a Mexico 4 build.

    Posted from my CrackBerry at wapforums.crackberry.com
    08-11-11 08:41 PM
  15. BoldtotheMax's Avatar
    I see the hardware issues are still abundant.

    Loved my 9700, but went through 4 of them due to hardware issues.

    Hope you get it replaced.

    Posted from my CrackBerry at wapforums.crackberry.com
    08-11-11 08:43 PM
  16. zellerz93's Avatar
    oh ok i see the microphone hole now...
    alright i guess ill take it back tomorrow...
    mine was Mexico 4 as well...
    hope they take it back and not blame me for dropping it!!
    UGH so frustrating.. you pay top buck for a phone, and you have a gap...
    thats like buying a ferrari and the fender/door gaps are bad...
    Thats not supposed to happen!
    08-11-11 08:44 PM
  17. Tony1988's Avatar
    oh ok i see the microphone hole now...
    alright i guess ill take it back tomorrow...
    mine was Mexico 4 as well...
    hope they take it back and not blame me for dropping it!!
    UGH so frustrating.. you pay top buck for a phone, and you have a gap...
    thats like buying a ferrari and the fender/door gaps are bad...
    Thats not supposed to happen!
    I doubt they wll blame you for dropping it. You would have marked it up if you dropped it with such an impact that it caused it to seperate. I wouldnt lose any sleep over it.
    08-11-11 09:01 PM
  18. billybobjones's Avatar
    wow was this a botched launch or what.a device that was announced way back in may.the i5 won't have to deal with any of this.
    Yeah youre right. instead it will drop signal when you touch it.
    08-11-11 09:10 PM
  19. Bla1ze's Avatar
    Return it.. it's not supposed to be there at all.
    08-11-11 10:58 PM
  20. pythons's Avatar
    absolutely return it!
    08-11-11 11:10 PM
  21. BBOttawa's Avatar
    Just as a PSA, always open your phone in the store when you buy in front of the sales person, no matter the brand, to avoid these kinds of issues. Of course if you're buying online you takes your chances on a return. For me it's worth it to do it in person to avoid this stuff.
    08-11-11 11:31 PM
  22. Xterra2's Avatar
    Return it !

    Posted from my CrackBerry at wapforums.crackberry.com
    08-11-11 11:49 PM
  23. zellerz93's Avatar
    phone returned and got my $50 back from rogers price drop... the new 9900 has no gap!
    Thanks everyone
    08-12-11 07:46 PM
  24. anon(2682413)'s Avatar
    Yeah youre right. instead it will drop signal when you touch it.
    HaHaHa... This made me laugh
    08-12-11 08:44 PM
  25. Zizzzzy's Avatar
    Mine has a small gap like that.

    Mine is being returned anyhow because the plastic trim at the base by the enter key was sticking right out when I unboxed it (it was sealed until I got home)
    Sadly, mine as well. the lower right screw is not screwed in enough for the plastic part to sit flush. I plan to return mine after the weekend.
    08-12-11 09:12 PM
26 12
LINK TO POST COPIED TO CLIPBOARD