1. AAK73's Avatar
    Please help

    i tried to do an ota software update on my Bold 9900 but during the backup process it freezes trying to backup social feeds. is there any way to cancel this update? i have tried a battery pull but when the phone reboots it goes straight back to the backup and freezes at the same point again..

    Please, please help!
    01-23-12 01:59 PM
  2. Phill_UK's Avatar
    Just leave it to finish, it will eventually... and next time use your PC to update, instead of OTA
    01-23-12 02:03 PM
  3. AAK73's Avatar
    Its been like this for 15 hours now! i can't use my phone
    01-23-12 02:05 PM
  4. Phill_UK's Avatar
    OK, 15 hours is a pretty good sign that it's not gonna finish...

    Do you have a recent backup file on your PC you can restore instead?
    01-23-12 02:09 PM
  5. AAK73's Avatar
    No but I have a backup on Blackberry protect which is good enough for me.
    01-23-12 02:14 PM
  6. lycafe's Avatar
    Please help

    i tried to do an ota software update on my Bold 9900 but during the backup process it freezes trying to backup social feeds. is there any way to cancel this update? i have tried a battery pull but when the phone reboots it goes straight back to the backup and freezes at the same point again..

    Please, please help!
    IMO, I would just do a wipe and install a fresh OS via PC.

    Personally, I would never update the OS by OTA.
    01-23-12 02:35 PM
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