1. toksyk's Avatar
    Can anyone help me please, for the last few months every time I try to back up my Bold 9900 it just hangs when its almost done! Have reinstalled the Desktop software and tried it on a different computer but still the same.

    Any suggestions on how I can get around this.

    Thanks in advance
    12-08-12 03:32 PM
  2. Diok_Mhf's Avatar
    i would guess might be something corrupted on your phone.. remove sd card if inserted and try again.. or wipe your device reinstall latest os and re-try backup
    toksyk likes this.
    12-08-12 03:41 PM
  3. toksyk's Avatar
    I was hoping I wouldn't need to wipe out everything but its getting quite frustrating now.

    Thanks for response
    12-08-12 06:39 PM
  4. homer1475's Avatar
    Try a selective backup.

    I would start with the simple things like contacts, then try just sms/mms messages, and so on till you find the corrupted part of your backup. Then do a selective backup with everything that's not corrupted. Reinstall the OS, restore the backup, then see if it will do a complete backup. I've had this problem before(my corruption was in my emails), and this is how I fixed it. Now my 9900 will do complete backups with no problems.
    12-08-12 07:51 PM

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