1. Kuzzie2's Avatar
    Hello, I am having a issue updating my phone to the most recent OS 7 that is on the blackberry website. There seems to be a connection problem with the whole backing up part. When I do it from the BB website, and I tried it on the DM, it gets stuck in "back up file" and takes FOREVER, then just freezes. Any suggestions? I do have a memory card in there..is that messing is up some how?
    02-27-12 09:11 PM
  2. masterscarhead1's Avatar
    Try backing up using BDM, and see if that will work. What BDM version are you using?
    02-27-12 09:17 PM
  3. Kuzzie2's Avatar
    I downloaded the most recent one, it still gets stuck in that one as well.
    02-27-12 09:20 PM
  4. masterscarhead1's Avatar
    Just a simple backup without updating will also freeze it?
    Or, are you trying to update within BDM itself?
    02-27-12 09:51 PM
  5. pr1nce's Avatar
    Download and install the OS you want to update to and install it using Apploader. Search the forums for how to install an OS with Apploader.
    02-27-12 10:33 PM