1. MPM318's Avatar
    I have a brand new 9900 and a very strange problem. Whenever I hit the Escape button I get the switch application screen. I have to go to the BB button and close the program...wierd and frustrating!! Any solutions?
    11-17-11 08:52 AM
  2. John Yester's Avatar
    What OS version?


    If it's older then the stickies at the top, please update your OS.
    11-17-11 09:20 AM
  3. melander's Avatar
    It's documented and used to be a helpful sticky. Does this happen after taking your phone out of holster? That's not an OS problem, but the holster is too tight and entering a key combination.

    http://forums.crackberry.com/blackbe...utions-648306/

    It's the first thing listed.

    We now have more stickies about OS versions than this, which I found to be extremely helpful.
    Last edited by melander; 11-17-11 at 09:47 AM.
    MPM318 likes this.
    11-17-11 09:45 AM
  4. Fnord's Avatar
    Temporary fix when it happens is to press the lock bottom on the top of the phone to lock then press again to unlock. It should be ok after that.

    Permanent fix would be to upgrade to a more recent OS (thing anything after .353 was ok).
    MPM318 likes this.
    11-17-11 09:50 AM
  5. Elite1's Avatar
    I have a brand new 9900 and a very strange problem. Whenever I hit the Escape button I get the switch application screen. I have to go to the BB button and close the program...wierd and frustrating!! Any solutions?
    Follow the others' advice about updating…

    I was just curious though, is it always the case, or does this only happen sometimes? Even after a battery pull? (When's last time you did a batt pull?)
    Any difference for you if you hold down ESC vs. clicking it?
    11-17-11 12:43 PM
LINK TO POST COPIED TO CLIPBOARD